About the Role
The Niagara Falls Convention Centre is seeking a highly organized and detail-oriented Events Manager to oversee the planning, coordination, and execution of client events. Reporting to the Senior Manager, Events, this position plays a key role in delivering exceptional event experiences while ensuring seamless operational execution.
The ideal candidate thrives in a fast-paced hospitality environment, excels at managing multiple priorities, and is passionate about client service and event excellence.
Key Responsibilities
Event Planning & Coordination
- Manage events following contract execution by the sales team
- Create and maintain accurate event orders and event information within the event management system
- Coordinate event logistics including scheduling, room setups, catering, audiovisual requirements, and on-site operations
- Prepare floor plans in accordance with operational standards and guidelines
- Ensure timely communication of event updates across departments
Client Relations & Service Excellence
- Communicate event policies and procedures to clients
- Respond to client inquiries and resolve concerns in a timely and professional manner
- Support on-site event operations including setup coordination and vendor collaboration
- Manage settlement, billing, and invoicing for ticketed and non-ticketed events
Team Collaboration & Operational Support
- Coordinate event information with Event Operations teams
- Promote ancillary services and food & beverage offerings
- Support continuous improvement initiatives and operational efficiencies
- Complete additional duties as assigned
Qualifications
Preferred Education & Experience
- Diploma in Business, Hospitality, or Event Management preferred
- Minimum 5 years of event coordination experience
- Hospitality or tourism industry experience required
- CMP (Certified Meeting Professional) designation considered an asset
- Experience with event management software and financial processes preferred
Required Skills & Abilities
- Strong organizational and time-management skills
- Excellent verbal and written communication abilities
- Ability to manage multiple events simultaneously
- Experience with Momentus or similar event management systems
- Strong Microsoft Office skills (Word, Excel, Outlook)
- Professional demeanor with strong interpersonal skills
- Ability to work flexible hours including evenings and weekends as required
What We’re Looking For
- Strong attention to detail
- Problem-solving and adaptability
- Leadership and accountability
- Client-focused mindset
- Ability to work collaboratively across departments
- Commitment to professionalism and service excellence
Why Join Us?
Join a dynamic team at one of Canada’s premier event destinations and play a key role in delivering exceptional experiences for conferences, trade shows, galas, and major events in the heart of Niagara Falls.
Apply today to become part of a collaborative and fast-paced environment focused on operational excellence and unforgettable guest experiences.
Pay: $48,000.00-$60,000.00 per year
Benefits:
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
Work Location: In person
