Bilingual Customer Service (French/English) - Hybrid - Mississauga, ON
- $60-$65K
- Great company culture
- Monday-Friday 8:00-4:30pm
Job Summary:
To support new and existing customers with purchases of products. This department directly interacts with the customers. Customer Service Representatives. This position needs to work well with other members for the Operations group, warehouse staff and the Sales department in order to be successful in their roles. The successful candidate must be bilingual (oral/written) in French.
Duties
- Follow-up on customer specification and communicate where necessary
- Follow-up on backorders and communicate with customer
- Check EDI files processed and make necessary corrections
- Checking inventory availability for customer sales orders
- Communicating with customers enquiring about products and needs
- Communication with customers to confirm requirements
- Daily entry of orders received via phone calls, email and fax and sending order acknowledgements
- Demand Management- advise Sales department when customer orders are not materializing as planned
- Complete Open Orders Report on a weekly basis; includes running and reconciling the report
- Participate in internal and external training initiatives
Qualifications:
- Excellent customer service skills
- Attention to detail, extremely organized and focused
- Excellent communication skills (reading, listening and understanding)
- Understanding of products
- Excellent data entry skills and accuracy
- Proficient with various Microsoft computer software
- Microsoft outlook software required
- Oracle or SAP CSR experience is an asset
Education and Experience:
- High School Diploma
- 2-3 years’ customer service experience
Compensation will be determined based on the successful candidate’s experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Apply today!
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- Are you able to work on-site in Mississauga, ON 3 days a week and 2 days remote?
- Do you have 2-3 years of custmer service experience?
- Are you bilingual in french/english?
- Are you proficient with various Microsoft computer software applications?
Work Location: Hybrid remote in Mississauga, ON
