Videri is the first digital transformation platform of its kind and is reinventing the digital signage world as we know it. Through an innovative combination of software, hardware, and product vision, we are changing how the world views digital marketing, digital communications and digital out of home (DOOH).
Videri is seeking a Customer Support Engineer to join our team. The Customer Support Engineer is responsible for assisting customers with support concerns, challenges, as well as recommending solutions to address any needs they may have.
The role will partner with Product and Development teams by identifying and troubleshooting issues, researching answers, and escalating to the appropriate team when necessary.
The ideal candidate will be required to work the hours of 9-5pm CET. This role is open to candidates in the Barcelona area. The candidate is expected to have a swift ramp-up period (1-3 months).
Software: AWS, Python, Atlassian Suite, JSON, Zendesk, Postman, JIRA
Protocols: XMPP, MQTT, HTTP, TCP/IP, as well as newer messaging protocols we may implement in the future to stay ahead of the curve in an evolving industry
