Fixed Operations Manager
Full job description
Sigma Auto in Bridgewater is looking for a Fixed Operations Manager to oversee the Service and Parts departments of our Bridgewater Kia location.
Reporting to the General Manager, the Fixed Operations Manager is responsible for
the strategic direction and leadership of the service and parts department, which
includes in-house technicians, parts, and service administration. A successful
candidate will be required to effectively and efficiently manage the development and
directions of the parts and service team to drive the growth of revenue, technical
productivity, and promote high-quality customer satisfaction.
Work With Us
Bridgewater Kia is a part of the Sigma Group of Companies. We invest in our employees through training programs and offer:
- Competitive Wages
- Group Benefits Plan, including health, dental, vision, life insurance that start on the first day of work (no waiting period)
- Vacation and paid sick days (vacation is negotiable based on experience)
- Employee discounts on cars, services, and math tutoring for childhood family members
- Career growth and continuous development
Responsibilities:
- Develop new business strategies in the parts and service departments to improve operational performance.
- Manage departmental expenses for parts and service departments.
- Monitor departmental performance against targets
- Process implementation and improvement
- Assist with recruitment, hiring, and performance management
- Occasionally, handle escalated customer inquiries
- Measure and monitor key customer service areas, including call handling, repair turnaround time, fixed right first time, work order aging, and customer satisfaction surveys.
- Manage annual inventory counts.
Qualifications:
- Post-secondary education or dealership experience in a relevant field is preferred.
- Previous management experience in a technical environment would be an asset.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.· Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Must be computer literature. Preference will be given to those who have a working knowledge of the PBS platform and/or OEM platforms.
Interested candidates are invited to apply online, submit their application in person, or email their resume directly to the General Manager at [email protected]
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
