POSITION SUMMARY
Reporting to the Credit Manager, the Credit and Collections Supervisor is responsible for the day-to-day operation of the Credit and Collections function, as well as Credit and Collections personnel. This individual will supervise the credit review process, collection activities, and other tasks that may include customer master integrity, sales tax exemption certificate process, and Centralized Invoicing review. They will also supervise, and review customer adjustments and reports created, and develop strong relationships with key customers. This individual is also responsible for identifying and assisting with implementation of process improvement activities, while following and ensuring adherence to all Company policies and procedures.
POSITION DESCRIPTION
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Manage the credit review process, collection activities, customer account maintenance, and the report review and development process. May also manage the customer master process and coordinate with the centralized invoice team.
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Review and approve adjustments to customer accounts.
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Assist in the development of strong relationships with key customers.
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Help with conference calls with customers and internal management as needed.
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Place calls to assure that assigned accounts are kept in a current status.
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Maintain current collection and follow up notes.
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Follow up in a timely manner on all past due invoices.
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Escalate any issues or disputed invoices to the appropriate level.
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Prepare weekly and monthly reports to upper management.
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On a weekly, monthly, and yearly basis, review key reports for results versus budget and goals.
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Identify areas of opportunity and develop action plans for improvement.
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Ensure adherence to Company policies and procedures through report and audit activities.
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Assist in identifying revisions needed in current policies and procedures.
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Escalate issues to management as needed.
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Supervise, recruit, hire and train credit and collections personnel as needed.
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Perform duties such as creating/revising job descriptions, conducting Talent Development discussion sessions, rating performance, establishing/tracking goals and completing annual wage reviews.
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Responsible for coaching, motivating, mentoring, and developing direct reports to successfully take on additional responsibilities.
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Other duties as assigned.
KNOW HOW & EXPERIENCE
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Bachelor’s degree required. Four-year accounting or finance degree preferred.
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4-10 years of related experience.
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Excellent communication skills and problem-solving capabilities.
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Good computer skills with working knowledge of Excel and Word programs.
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Must have the ability to work in a team environment.
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Able to objectively analyze credit and business risks.
At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review.
We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.
This job posting is for an existing vacancy (not for a future candidate pool).
Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.
We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.
