The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Reservations Specialist serves as an ambassador for The Pearle Hotel & Spa, acting as the first touchpoint for guests and setting the tone for the relationship that follows. They are responsible for delivering a seamless and personalized booking experience across hotel, spa, and dining reservations. With a deep understanding of the property’s offerings, they guide guests through tailored recommendations, coordinate special requests, and ensure every detail is accurately captured and communicated. Acting with professionalism, integrity, and a commitment to guest satisfaction, the Reservations Specialist plays a key role in creating memorable stays while upholding the service excellence and values of Pearle Hospitality.
What makes you the ideal candidate:
- You are a warm, confident communicator who loves creating exceptional guest experiences.
- You are highly organized, detail‑driven, and comfortable managing multiple tasks.
- You are a positive individual that thrives in collaborative environment.
- You are self-driven, take responsibility and set a high standard of service.
- You have experience working in guest service and are looking for your next role.
Key Accountabilities
- Maintain a thorough understanding of room pricing, packages, promotions, spa services, dining menus and The Pearle Hotel & Spa website to effectively assist guests with reservations and inquiries.
- Stay fully informed of local events and attractions in order to help provide recommendations and guidance to guests.
- Respond promptly to guest inquiries via phone and email, ensuring clear communication and a seamless booking experience.
- Follow established reservation standards and procedures to maintain consistency and service excellence.
- Make hotel, spa and restaurant reservations coordinating special requests and enhancements to ensure positive guest experience.
- Ensure that all guest preferences and special requests are accurately recorded and communicated to relevant departments.
- Provide personalized recommendations to enhance guest stays, including room upgrades, spa enhancements and dining experiences.
- Identify and act on upselling opportunities to support revenue goals while enhancing guest experience.
- Address guest concerns or booking issues with empathy, professionalism, and timely follow-up.
- Monitor booking trends and guest preferences to identify opportunities and ensure the property continues to meet evolving guest expectations.
- Demonstrate integrity, professionalism, and a consistently positive attitude in all interactions, taking ownership of your actions and contributing to a respectful work environment.
- Uphold Pearle’s values of quality, kindness, collaboration, and perseverance in your daily work and interactions.
- Stay informed and aligned by attending all required meetings and trainings.
- Consistently follow operational protocols, company policies, and procedures.
Advantages to being part of The Pearle Hotel & Spa team:
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, golf, hotels, and spas)
- Benefit and Health Insurance Options
- A beautiful and fun place to work with a dynamic team & company culture!
Vacancy Status Disclosure: This job posting is related to an existing vacancy.
Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
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Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care
Work Location: In person
