Company Overview
Santander Consumer Bank provides a full spectrum of finance solutions for the automotive and powersport markets. Santander offers loans the easy way; Simple, Personal, and Fair. Become part of a globally recognized brand and join our dynamic and growing team today.
Our mission is to help people and businesses prosper. Guided by our values “Simple, Personal, and Fair”, we strive to be the best open financial services platform, acting responsibly to earn the lasting loyalty of our people, customers, shareholders, and communities. We live this mission through our TEAMS behaviors: we Think Customer, Embrace Change, Act Now, Move Together, and Speak Up to create a culture of trust, innovation, and collaboration. We adopt a strong risk culture, and we expect all our professionals, regardless of their position, to have a proactive and responsible attitude towards risk management.
The Deposit Services Administrator is responsible for providing administrative and operational support for nominee GIC deposits from Investment Dealers. This includes daily uploads of Cannex files and processing into P+ system, money movement from Bank to Dealer or vice versa on net settlement compliance review, managing documentation, problem resolution, dealer communication, manual data input (if necessary) and quality assurance.
The Administrator is responsible for performing the role with a high degree of accuracy and with a superb level of customer service and professionalism.
Key Responsibilities
Processing:
- CANNEX electronic purchases/transfers/reconciliation files
- EFT payments Setup
- Maturity cheques (if requested)
- Bulk cheque runs (if necessary)
- Nominee Transfers, re-registrations and/or redemptions
- Pre-Authorized Deposits (PAD's)
- Broker commission payments and reporting
- Banking Reconciliation
- Manual GIC purchases input
Customer Service:
- Promptly responding to client and dealer inquiries received via telephone, e-mail, or fax
- Ensure customer/dealer satisfaction; must be well versed in product knowledge and features as well as policies and procedures
- Be an educational resource for dealers on SCB’s regulatory, policy and product requirements
- Resolving any issues that may arise and escalating as needed
Order File/Application Review and Input (Quality Assurance):
- Ensure all required CDIC record keeping documentation has all been received in good order
- Confirm receipt of the funds and the accuracy of the investment terms such as interest rate, term, issue and maturity dates etc., resolving discrepancies or recommending exceptions where and when appropriate
- Applications that are not compliant must be followed up with dealers in a prompt and timely manner
- Input the investment details accurately into the P+ banking system.
- Transfers/re-registrations are also reviewed for accuracy and completeness
Compliance
- Responsible to review nominee investments through CANNEX and Manually entered to ensure compliance with our obligations under: CDIC Fast Insurance Determination Regulations and nominee deposit rules and CDIC Disclosure By-law.
- Ensure all nominee accounts are compliant with CDIC FID and premium reporting
- Promptly responding to client and dealer inquiries received via telephone, e-mail, or fax
Reporting and Reconciliation:
- On a daily or periodic basis as required, administrators must balance and reconcile GIC journal entries to the bank statements, identifying outstanding items that need to be followed up with the Bank or the accounting department.
- Any unbalanced items must be thoroughly investigated. This could include examining the journal entries, deposit slips, back dated items, etc.
- Communicate with the accounting department regarding any reconciling items.
- Produce, review & distribute monthly broker/dealer commission and reconciliation reports
Duties as assigned:
- Annual review of documented procedures and ensuring procedures are kept up to date
- Filing, scanning or other duties or projects as assigned by management.
Qualification, Knowledge and Skill Requirements:
- Minimum 12 months’ experience in front line customer service, preferably in Brokered GIC Deposits or mortgage industry
- Familiarity with P+ Bank Deposit System (or similar Book of Record system)
- Postgraduate education
- Strong interpersonal and communication skills – written and oral
- Attention to detail and strong organizational skills
- Ability to work independently as well as within in a group/team environment
- Strong Customer Service orientation
- Ability to easily build rapport and foster positive relationships with both customers and team members
- Strong active listening skills with the ability to engage with the customer
- Professional and courteous telephone manner
- Able to perform well in a high volume, high intensity environment and multi-task
- Proficiency with MS Office (MS Outlook, MS Word & MS Excel)
- Staff members must maintain up to date knowledge of company policies, procedures and regulatory obligations
Accountability:
- Reports to the Vice President of Deposit Services
- Complete responsibilities in a proficient and timely manner
- Escalate issues to Management when necessary
- Ensure time sensitive functions are completed before the deadlines (time management)
- Recognize the importance of superior customer services
Working Conditions / Physical Requirements
- Work is primarily performed remotely, with standard office equipment.
- Requires prolonged periods of sitting and computer use.
- Requires sustained concentration, frequent task-switching, and the ability to manage interruptions, particularly during audit periods or regulatory reporting cycles.
- Occasional extended hours may be needed during month-end or reporting deadlines.
- No travel required.
The successful candidates will have the opportunity to develop their career and skills as part of a growing in-house legal team and office that fosters an entrepreneurial spirit, with freedom and flexibility, as well as ongoing support through training and mentoring to ensure a rapid professional development. Our organization offers a collegial work environment, work life balance, competitive compensation package and upward mobility.
Why Join Us?
At Santander Consumer Bank, we are committed to fostering a culture of compliance and ethical behavior, ensuring that our operations align with laws, regulations, and internal policies. We value innovation and collaboration. As a part of the team, you will have the opportunity to contribute to the success of our business while furthering your career in a supportive and dynamic environment. Join us in our mission to create a safe and secure environment for our customers, stakeholders and our employees.
Application Process
Interested candidates should submit their resume and cover letter detailing their relevant experience and interest in the position. Please note that only shortlisted candidates will be contacted.
Santander Consumer Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care
Ability to commute/relocate:
- Edmonton, AB T6E 5Y7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you familiar with P+ Bank Deposit System or any of the GIC Management System?
Education:
- Bachelor's Degree (preferred)
Experience:
- preferably in Brokered GIC Deposits or mortgage industry: 1 year (preferred)
Work Location: In person
