VIMALIFE is redefining what a fitness club can be - modern, elegant, and rooted in excellence. Located in the heart of Leslieville, our premium facility offers a premium training experience backed by science, community, and high-touch service.
We’re looking for a polished, personable, and proactive Front Desk Associates to be the first impression for every member and guest who walks through our doors.
Role Overview
As a Front Desk Associate at VIMALIFE, you are the heartbeat of the member experience -from warm welcomes to seamless support. You’ll create a concierge-level environment where clients feel known, supported, and inspired every time they visit.
Key Responsibilities
- Greet members and guests with enthusiasm, professionalism, and attentiveness
- Manage check-ins, bookings, memberships, and point-of-sale transactions
- Respond to in-person, phone, and email inquiries with clarity and care
- Support daily opening and closing procedures, ensuring the facility is spotless and inviting
- Assist with new member onboarding and studio tours
- Coordinate with trainers, managers, and cleaning staff to ensure smooth day-to-day operations
- Maintain a thorough knowledge of all services, offerings, promotions, and studio policies
- Help uphold the premium aesthetic and culture of the brand
- Conduct opening, mid-shift, and/or closing walk-throughs of the entire club, ensuring facility is well-ordered, stocked and maintained
- Handle client feedback or issues with poise and escalate when needed
- General cleaning (wiping surfaces, sweeping) of areas of the club
What We’re Looking For
- 1+ year experience in front-of-house, hospitality, customer service, or retail (luxury or wellness industry experience is a plus)
- Exceptional communication, organization, and multitasking abilities
- A polished, warm, and engaging demeanor
- Passion for health, fitness, and providing world-class service
- Comfortable working in a fast-paced, high-touch environment
- Tech-savvy and familiar with scheduling, CRM, or POS systems
- Punctual, reliable, and solutions-oriented
- Ability to lift 45+ pounds
- Weekend availability is required
Perks & Benefits
- Complimentary VIMALIFE membership
- Opportunities for advancement in a growing premium fitness brand
- Work in a beautiful, inspiring space with a high-performing team
VIMALIFE is proud to be an inclusive, people-first employer. We welcome applicants from all backgrounds who are excited to help shape the future of fitness in Toronto.
Pay: $18.00-$20.00 per hour
Benefits:
- Flexible schedule
- On-site gym
- On-site parking
Application question(s):
- The ability to work weekends are required for this role. Are you available on the weekends?
Experience:
- Customer service: 1 year (required)
Work Location: In person
