Hickman Automotive Group is looking for a General Manager to join our team at Privateers Harley-Davidson in Halifax, Nova Scotia. Do you have a passion for motorcycles? Would you love to work in a closely-knit family-style environment? Well, you'll love working here! If you are an energetic and motivated individual who has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, then we would love to have you.
The General Manager provides leadership, empowers employees, delegates, coaches, organizes, plans, has strong interpersonal and communication skills and resolves conflict when needed.
Responsibilities:
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Report to, and work closely with, the President & CEO on all matters of planning and dealership operations.
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Reviews with executive team on a monthly basis, departmental and dealership financial results for consistency with business plan forecasts.
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Meets with managers, individually and as a group, to develop monthly and annual goals and objectives.
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Holds regular meetings with management to review overall dealership performance to ensure that each department is operating efficiently and profitably and to discuss current issues affecting the team.
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Models effective leadership and fosters a strong personal interest in customer enthusiasm among all departments, leading the team to success and building strong employee morale.
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Communicates management policies and procedures to all employees and ensures that they are clear, understood and are followed.
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Consistently interacts with managers and team members to exchange and coordinate the flow of information, creating a collaborative environment focused on idea generation and innovation.
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Develops and maintains strong community and customer relationships with solid rapport with manufacturers, vendors and the general business community.
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Professionally resolves, fairly and effectively, customer complaints that departmental managers are unable to correct.
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The ultimate decision-maker in key team member selection decisions, measuring the performance of individuals, and the dealership overall.
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Proven profit management skills, with much time spent planning, analyzing, and synthesizing business with the ability to conduct trend analysis.
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Reviews and approves compensation plans for all dealership employees and forwards recommendations to Executives for approval.
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Collaborates with the marketing department in developing timely, effective, and hands-on marketing strategies and assists in creating effective, cost-efficient advertising programs.
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Ensure every customer receives exceptional service consistent with Privateers Harley-Davidson standards.
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Maintain a welcoming, premium service environment that reflects the Harley-Davidson and Arctic Cat lifestyle and culture.
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Lead, mentor, and coach all dealership staff including service advisors, technicians, detailers, merchandise staff, and support staff.
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Conduct regular team meetings, performance evaluations, and ongoing training.
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Recruit, onboard, and develop high-performing team members.
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Foster a culture of teamwork, accountability, safety, and continuous improvement.
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All other duties as assigned.
Qualifications:
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High School Diploma.
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Post-secondary education or equivalent work experience considered an asset.
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Experience in motorcycle, automotive, powersports, or similar management role considered an asset.
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Strong technical understanding and knowledge of Harley-Davidson Motorcycle models, parts, and services.
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Customer service and customer relations knowledge.
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Knowledge of team building and client retention strategies.
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Strong work ethic.
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Passion and Enthusiasm to support employee moral.
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Well-developed team member skills.
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Above average time management and organizational skills.
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Excellent interpersonal, telephone and communication skills.
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Highly analytical, with much time spent planning, analyzing, and synthesizing business.
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Ability to respond with empathy and interest to the customer and to engender that interest and empathy into delivery of services throughout the dealership.
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Ability to take an interest in team members, including proactively promoting appropriate development while establishing training standards with specific training plans.
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Knowledge of standard accounting policies.
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Knowledge of customer service policies and procedures.
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Knowledge of applicable federal, provincial and local regulations and laws pertaining to the automotive industry.
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Ability to conduct trend analyses and guide team to effectively respond to trends.
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Knowledge of computer systems, including spreadsheets.
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Experience in leadership development.
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Experience in performance management.
About us
What does it mean to work with Hickman Automotive Group? Well, we are a 5th generation, family-owned and operated business that has been leading the province's automotive industry for 120 years. We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.
What's in it for YOU? Here's what we have to offer:
Collaborative team-driven environment
Growth within the company
Coalition groups that work together to generate new ideas
Canada Life Group Benefits
Employee pricing on all Hickman Automotive Group vehicles
Pension plan
Employee Recognition programs
Support and encouragement for employees to further improve their education
Employee Assistance Program
Team-Building Events
And much more!
If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before July 17th, 2026.
Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
