NorthEast Truck and Trailer, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.
Northeast Truck & Trailer is seeking a motivated and customer-focused
Parts & Service Advisor to join our growing team at our
Paradise (NL) location.
This position plays a key role in supporting our customers by coordinating service repairs, sourcing parts, and ensuring a positive customer experience from start to finish.
Responsibilities and requirements:-
Greet customers and assess their parts and service requirements.
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Create and manage service work orders and repair estimates.
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Coordinate repair schedules with technicians and customers.
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Identify, source, and order parts for commercial trailers and related equipment.
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Maintain accurate records of parts inventory, service activities, and customer communications.
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Process warranty claims and assist with warranty administration.
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Provide customers with updates on repair status and completion timelines.
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Prepare invoices and ensure accurate billing for parts and labour.
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Support the Parts and Service Departments in achieving operational and customer service goals.
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Promote a safe and professional work environment.
Qualifications:-
Previous experience in a parts, service, or customer support role, preferably within the transportation, trucking, trailer, automotive, or heavy equipment industry.
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Strong customer service and communication skills.
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Excellent organizational and multitasking abilities.
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Mechanical aptitude and knowledge of commercial trailer components is considered an asset.
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Proficiency with computer systems and Microsoft Office applications.
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Ability to work effectively in a fast-paced environment.
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Valid driver's license.
Schedule:-
8/9-hour shift
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Monday to Friday, Full-time
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Possible overtime
Benefits:-
Competitive compensation package
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Health and dental benefits
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Company match retirement savings program
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Ongoing training and professional development opportunities
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Supportive team environment
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Opportunities for career advancement
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Child Care Subsidy
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Boot & Uniform Allowance
- We are accepting only candidates legally authorized to work in Canada
_We would like to thank all those who apply; however, only those selected for an interview will be notified 