About Waste Logic
Waste Logic helps organizations across Canada improve sustainability through innovative waste and recycling solutions. With over 30 years of experience and a network of 150+ service providers, we deliver data-driven programs that help clients reduce waste, improve efficiency, and achieve their environmental goals.
Our success is driven by passionate people who value collaboration, accountability, and continuous improvement.
The Opportunity
We are seeking an experienced Client Onboarding Manager (remote in Canada), bilingual in French and English, to lead our national onboarding team and ensure a seamless client experience from contract signing through implementation and account stabilization.
This role combines people leadership, project management, client experience, and process improvement. You will lead onboarding initiatives, manage client implementations, and collaborate across multiple departments to deliver a best-in-class onboarding experience.
What You'll Do
- Lead, coach, and develop the Client Onboarding team.
- Oversee client onboarding from contract execution to successful implementation.
- Manage project timelines, onboarding activities, and service launches.
- Drive client satisfaction and onboarding performance metrics.
- Act as the escalation point for onboarding-related issues.
- Partner with Sales, Account Management, Finance, Operations, Sustainability, and Customer Experience teams.
- Improve onboarding processes, documentation, and operational efficiencies.
- Monitor KPIs, onboarding risks, CRM data integrity, and team performance.
What You'll Bring
- 5+ years of experience in onboarding, implementation, customer success, account management, or project management.
- 2+ years of people leadership experience.
- Strong project management, organizational, and stakeholder management skills.
- Experience leading process improvement and change initiatives.
- Strong analytical, problem-solving, and communication abilities.
- Proficiency with Microsoft Office and CRM platforms (HubSpot, Salesforce, or similar).
Preferred
- Bilingual in English and French.
- Experience in a B2B service environment.
- Experience managing client implementations or onboarding programs.
Education
Diploma or Degree in Business, Operations, Project Management, Customer Success, Communications, or a related field. Equivalent experience will be considered.
What We Offer
- Competitive salary and bonus opportunity
- Comprehensive health and dental benefits
- RRSP matching program
- Professional development and career growth opportunities
- A collaborative, innovative, and growing organization
