The Front Desk Agent is a key member of the Guest Services team, responsible for all aspects of the hotel guest's experience at Motel 6.
The Front Desk Agent should have a positive, professional and friendly attitude with a desire to deliver outstanding customer service to our guests.
Requirements:
- Willingness to deliver excellent customer service
- Ability to learn and effectively use various technology including computerized reservation system
- Excellent communication and time management skills
- Independent worker who can multi task effectively
- Ability to work in a fast-paced environment
- Excellent computer skills (tablets, printer, scanner...) including troubleshooting
Duties and Responsibilities
- Always greet guests in a friendly and professional manner
- Perform accurate check-ins and check-outs of guests
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Listening to guests’ concerns and resolving their issue in a timely manner
- Perform some housekeeping duties, including cleaning the lobby and doing laundry
- Verify revenue from all sources is accurately balanced (fix/follow up on any discrepancies)
- Perform end-of-day procedures, and compile daily reports
Languages
- Written, spoken and reading proficiency in the English language
- Any other spoken language is a plus
- Valid form of transportation is a must
Job Types: Part Time/Full Time, Permanent
Hours: 24-40
Salary: $18.25 per hour / per experience can be negotiate
Must be available to work Weekends and Holidays.
Multiple shifts that you could be asked to cover:
Front Desk Shifts include:
- 7am-3pm
-3-pm-11pm
-11pm-7am
-7am-7pm
-7pm-7am
Laundry 12pm-8pm
COVID-19 considerations:
Hotel-specific protocols for Covid-19 are in place.
Job Types: Full-time, Part-time, Permanent
Pay: From $18.25 per hour
Benefits:
Ability to commute/relocate:
- Huntsville, ON P1H 2P9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
