Position Overview:
Parts and Service Support plays a key role in managing incoming service requests, supporting technicians and customers, coordinating parts logistics, and ensuring smooth operation of the service department. This position requires both administrative skill and hands-on support in a warehouse and technical service environment. The ideal candidate is an individual with hands-on commercial technician experience, and is organized, confident, a natural problem-solver, and comfortable juggling multiple priorities.
Key Responsibilities:
Service Support
- Intake service requests via phone and email from customers, technicians and internal teams
- Walk through installation, technical issues and troubleshooting steps with customers over the phone and via email (especially related to commercial dishwashers, refrigeration, cookware, etc.)
- Dispatch and schedule service technicians for warranty calls
- Track service jobs from start to finish, following up to ensure timely resolution and customer satisfaction
- Assist in creating and maintaining service records, work order histories and reporting metrics
Parts Coordination
- Identify, order, receive, organize and ship parts for service jobs and customer orders
- Connect with manufacturers and suppliers to source parts and technical documentation
- Maintain accurate parts inventory and manage returns, warranty claims and shipping logistics
- Support occasional walk-in customer parts requests/sales
- Process credit card payments for parts and service transactions
Administrative and Team Support
- Perform administrative and reporting tasks as needed for service and parts operations
- Use QuickBooks and ServiceBox for order entry, service tracking and invoicing
- Create and manage spreadsheets and documents in Google Suite
- Provide occasional backup support for other roles during vacations or peak periods (e.g. order desk data entry)
Preferred Qualifications:
- 2+ years of experience in a similar role; hands-on service technician experience with dishwashers, refrigeration units, or cookware is a strong asset.
- Comfortable lifting up to 50 lbs and working in a warehouse setting when needed.
- Technically inclined and confident guiding customers through troubleshooting steps over the phone.
- Experience with QuickBooks, Google Workspace (Docs, Sheets, Gmail), and Microsoft Office Suite is an asset
- Highly organized, punctual, and self-motivated with a strong “can-do” attitude.
- Confident, professional communicator with excellent problem-solving skills.
- Ability to work both independently and as part of a small, collaborative team.
- Bilingual (English/French) is an asset but not required.
How to apply: Please submit your resume outlining your experience and interest in this role
Job Type: Full-time
Pay: $65,000.00-$70,000.00 per year
Ability to commute/relocate:
- Oakville, ON L6M 2V5: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you located in the GTA?
Location:
- Oakville, ON L6M 2V5 (preferred)
Work Location: In person
