Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
Intake worker - social services
The Frontline Intake Worker provides critical, trauma-informed, and client-centered support to women and children fleeing gender-based violence (GBV), including intimate partner violence (IPV), human trafficking, and abuse. This role involves managing shelter intake processes, assessing client needs, conducting safety planning, and ensuring access to appropriate supports and resources. Working from anti-oppressive, harm-reduction, and trauma-informed frameworks, the Intake Worker ensures equitable and compassionate care for diverse populations, including newcomers, racialized communities, persons with disabilities, gender-diverse individuals, and children impacted by trauma.
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Key Responsibilities
Client Support and Crisis Intervention
- Complete intake interviews, assessments, and necessary documentation for clients entering the shelter.
- Provide immediate crisis intervention, risk assessment, and safety planning for women and children.
- Offer practical supports such as transportation vouchers, food, clothing, emergency funds, and referrals.
- Support children and youth, including those with special needs, through trauma-informed care and activity planning.
- Work collaboratively with community partners and internal programs to address clients' legal, housing, counseling, and health needs.
- Provide emotional support, information, and resources to women experiencing complex trauma, addictions, or mental health challenges.
Administration and Shelter Operations
- Ensure intake forms, case files, and all documentation are completed accurately and confidentially.
- Maintain client activity logs, case notes, and service statistics.
- Conduct regular safety and security checks to maintain a safe shelter environment.
- Manage follow-ups with external agencies and referrals, ensuring clients receive necessary ongoing support.
- Participate in team meetings, case conferences, and collaborative planning for service delivery.
Programs and Outreach
- Engage in shelter and community-based programs that empower women and children, including group facilitation and resource referrals.
- Support specialized programs such as peer support, gender-diverse survivor services, and human trafficking initiatives.
- Participate in activities targeting boys and men to prevent GBV and promote healthy relationships.
- Assist with summer programs, including camp coordination and therapeutic activities for children residing in the shelter and the broader community.
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Qualifications
- Enrolled in or completion of a post-secondary program in Social Work, Psychology, Women’s and Gender Studies, Child and Youth Work, or a related field.
- Experience working with survivors of GBV, IPV, trauma, or marginalized populations is an asset.
- Knowledge of trauma-informed, anti-oppressive, and harm reduction frameworks.
- Strong crisis intervention, risk assessment, and case management skills.
- Ability to work with diverse populations, including racialized communities, newcomers, gender-diverse individuals, and children exposed to trauma.
- Excellent verbal and written communication skills; ability to maintain confidentiality.
- Proficiency in Microsoft Office and documentation systems.
- Current CPR/First Aid Certification and Vulnerable Sector Screening (or willingness to obtain).
- Ability to work collaboratively in a team-oriented and fast-paced environment.
Compensation:
The target hiring range for this position is $17.60 to $21.03 with a maximum of $25.23.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
