Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
Pega Director: Operations Support
Role Overview - The Pega Operations is responsible for operational excellence, platform stability, scalability, and governance of the Pega ecosystem.
- This role ensures high availability, performance, security, and compliance of Pega applications across production and non production environments while enabling business agility and continuous improvement.
Key Responsibilities:
1.Pega Platform Operations Stability Own end to end operational management of Pega platforms (On prem Cloud Pega Cloud)
- Ensure 24x7 availability, performance monitoring, and incident management
- Drive capacity planning, scalability, and performance tuning
- Oversee environment health checks, upgrades, patches, and hotfixes
2. Run, Incident Problem Management Establish and govern ITIL aligned Run operations
- Lead Major Incident Management (MIM) and root cause analysis (RCA)
- Reduce incident recurrence through problem management and automation
- Define and track SLAs, SLOs, and operational KPIs
3. Environment Release Governance Oversee Dev, QA, UAT, Performance, and Production environments
- Govern CICD pipelines, deployment standards, and release readiness
- Ensure controlled releases, rollback strategies, and production validation
- Partner with Engineering and Delivery teams to ensure release quality
4. Security, Compliance Risk Management Ensure platform compliance with enterprise security, regulatory, and audit standards
- I mplement role based access, segregation of duties, and audit logging
- Support SOC, SOX, ISO, regulatory audits (especially BFSI)
- Manage vulnerability remediation and security patching
5. Cloud Infrastructure Management Oversee Pega Cloud Hybrid On prem infrastructure
- Optimize cost, performance, and resiliency
- Work with Network, Cloud, and Infra teams to ensure platform reliability
- Drive DRBCP strategy, testing, and compliance
6. Governance, Standards Continuous Improvement Define operational standards, runbooks, and support models
- Establish platform governance and operational best practices
- MUST be eligible for Reliability Security Clearance
Required Skills Experience Technical Strong expertise in Pega Platform Operations (8.x)
- Experience with oPega Cloud Kubernetes OpenShiftoCICD (Jenkins, Git, DevOps pipelines)oMonitoring tools (Splunk, Dynatrace, AppDynamics)
- Deep understanding of Pega performance, clustering, and rule resolution
- Knowledge of security, authentication, and access controls
- Leadership Management experience in platform operations or enterprise application support
- Leadership roles managing large, global teams
- Strong experience in BFSI or highly regulated environments
- Proven stakeholder and executive communication skills
- Process MethodologyITIL ITSM alignment
- Strong governance and risk management mindset
- Experience with Agile SAFe enterprise delivery models
- Preferred QualificationsPega certifications (CSA CSSA CLSA)
- Cloud certifications (AWS Azure GCP)
- Experience with AIOps and automation
- Success MetricsPlatform availability uptime
- Reduction in Sev 1 Sev 2 incidents
- Audit and compliance outcomes
- Cost optimization and platform efficiency
Salary Range - CA$ 110,000 - CA$ 120,000 Per Year
TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that m atch your profile.
