Seneca Polytechnic (Newnham) - Full Time Security Dispatch
Position: Full Time Security Dispatch
Site: Seneca Polytechnic (Newnham)
Averaging Agreement: Overtime is Employment Standards Acts
Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation
Week 1 - Days - Monday to Friday - 0700-1500
Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700
Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100
Week 4 - Afternoons -Tuesday to Friday - 1500-2300/ Saturday - 1100-2300
Pay Rate: $21-22.50/ an hour
Internal Posting Date: June 3rd, 2026
Internal Closing Date: June 10th, 2026
External Closing Date: June 15th, 2026
About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.
Key Responsibilities
-
Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
-
Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
-
Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
-
Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
-
Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
-
Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
-
Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
-
Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
-
Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
-
Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication
Qualifications
-
2+ years’ experience in dispatch/security operations
-
Valid Ontario Security License
-
WSIB Approved Standard First Aid/CPR Level C
-
Post-secondary education, APCO Certificate preferred
-
Leadership experience
-
Superior organizational, analytical, and people skills
-
Legally Authorized to work in Canada
-
Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
-
Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training
-
The UoF/MOAB certification is not paid as it is a pre-requisite; Paladin will cover all of the costs of the training with a 6-month commitment to the position
Why choose Paladin?
-
Opportunities for training and professional development
-
Competitive salary and benefits package.
-
Free Uniforms
-
Work today, get paid today—daily pay available
