PARTS SALES AND CUSTOMER SERVICE REPRESENTATIVE
Heavy-Duty Truck and Trailer Parts
Company: Fleet Products Ltd.
Location: Calgary, Alberta
Employment Type: Full-time, Permanent
Work Arrangement: In person
Salary: $50,000–$60,000 per year (negotiable)
Schedule: Monday to Friday, daytime hours
ABOUT FLEET PRODUCTS
Fleet Products Ltd. is an established Canadian supplier of heavy-duty truck and trailer parts with more than 42 years of industry experience.
We support commercial fleets, repair facilities, owner-operators and parts professionals through accurate parts identification, dependable products and knowledgeable customer service.
Our Parts Department works with thousands of components, applications, and part numbers. We are looking for someone who takes pride in solving problems, follows through on commitments, and wants to build lasting technical and product knowledge.
POSITION SUMMARY
We are seeking a dedicated Parts Sales and Customer Service Representative to join our Parts Department.
The successful candidate will help customers identify, source, and purchase heavy-duty truck and trailer components. This position combines customer service, technical sales, quoting, order processing, invoicing, inventory coordination, and returns.
We welcome applicants with transferable experience from industries such as:
- Automotive parts and service
- Agricultural or construction equipment
- Industrial parts and supplies
- Transportation and logistics
- Warehousing and distribution
- Mechanical repair or maintenance
- Technical, counter, or inside sales
- Fleet or commercial vehicle operations
Experience with truck parts is an asset, but we'll also consider candidates who show mechanical aptitude, reliability, curiosity, attention to detail, and a strong commitment to customer service.
WHO WILL SUCCEED IN THIS ROLE
The right candidate will:
- Take ownership of customer requests and follow them through to completion.
- Show a genuine interest in parts, equipment, and mechanical systems.
- Be motivated to develop strong technical and product knowledge.
- Approach unfamiliar requests with curiosity and careful research.
- Take pride in providing accurate information and dependable service.
- Remain organized when managing multiple customers, orders, and priorities.
- Communicate clearly and professionally with customers and coworkers.
- Contribute positively to the team and remain receptive to feedback.
- Treat accuracy, reliability, and customer trust as essential parts of the job.
KEY RESPONSIBILITIES
- Assist customers at the parts counter and through telephone and email inquiries.
- Understand customer requirements and gather the information needed to identify the correct components.
- Identify and recommend appropriate replacement parts for trucks and trailers using vehicle applications, specifications, part numbers and component details.
- Prepare quotations, sales orders, invoices, credits and related sales documentation.
- Process customer payments and accurately record sales transactions.
- Confirm product pricing, inventory availability, lead times and order status.
- Coordinate with warehouse, purchasing, service and accounting personnel to fulfil customer orders.
- Support product returns, warranty matters and remanufactured core processing.
- Follow up on quotations, backorders and outstanding customer inquiries.
- Maintain accurate customer, product and transaction information in the company’s ERP system.
- Assist with inventory checks, stock verification and parts organization when required.
- Investigate and help resolve order discrepancies, incorrect parts, fitment concerns, and customer service issues.
- Maintain an organized work area and complete routine departmental responsibilities.
- Support other members of the Parts Department as operational requirements demand.
REQUIRED QUALIFICATIONS
- Experience in customer service, inside sales, counter sales, parts, warehousing, distribution, mechanical service or another relevant industry.
- Demonstrated interest in parts, equipment, vehicles or mechanical systems.
- Strong attention to detail and commitment to accurate order processing.
- Professional verbal and written communication skills.
- Strong telephone and customer-service skills.
- Ability to research information and solve problems methodically.
- Ability to organize and prioritize multiple customer requests and daily responsibilities.
- Proficiency with computers, email, and general business software.
- Ability to work independently and collaboratively as part of a team.
- Dependable work habits and willingness to accept responsibility for assigned tasks.
- Ability to safely lift and move items weighing up to 50 lb as required for the position.
- Legally entitled to work in Canada.
PREFERRED QUALIFICATIONS
- Previous heavy-duty truck, trailer, or commercial vehicle parts experience.
- Experience in automotive, agricultural, construction, industrial or equipment parts.
- Knowledge of air brake, suspension, steering, wheel-end, electrical or related mechanical components.
- Experience with parts identification, cross-referencing, fitment or application research.
- Experience using OEM or aftermarket parts catalogues.
- Experience with ERP, inventory-management or point-of-sale software.
- Experience with SAP or a comparable ERP system.
- Experience processing warranty claims, product returns or remanufactured cores.
COMPENSATION
The annual salary range is $50,000–$60,000. Placement within the range will be based on relevant experience, technical knowledge, customer-service ability and demonstrated qualifications.
BENEFITS
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
HOW TO APPLY
Please email your resume to [email protected] with “Parts Sales and Customer Service Representative” in the subject line.
In your application, tell us briefly about your relevant experience and why you are interested in building a career in the parts industry.
We appreciate the interest of all applicants. Only candidates selected for an interview will be contacted.
Fleet Products Ltd. provides equal employment opportunities based on qualifications and job-related requirements. Accommodation is available during the recruitment and selection process upon request.
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
