We are seeking a dedicated Intake Worker to join our team in Canada. Based in-office, this role is vital in coordinating client intake processes and ensuring smooth communication between clients and counsellors. We are looking for a part-time relief individual for 20-30 hours per week to start, with the opportunity to transition into full time as the Company grows.
Your contribution will help us deliver accessible mental health support aligned with our mission of compassion and excellence.
Company Overview
Walmsley EFAP is dedicated to supporting mental health and well-being through a comprehensive Employee and Family Assistance Program. We are committed to providing compassionate counselling services that make a positive difference in the lives of our clients.
Summary
- Manage client intake and maintain accurate records.
- Handle phone inquiries using multi-line phone systems with professionalism.
- Support administrative tasks including data entry, filing, and document proofreading.
- Coordinate with counsellors to ensure timely referral procedures.
- Maintain confidentiality and adhere to privacy policies.
- Provide exceptional customer service to clients.
Qualifications
- Proven experience in administrative or clerical roles, preferably in healthcare or counselling settings.
- Excellent organizational skills and attention to detail.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and multi-line phone systems.
- Ability to handle sensitive information with discretion.
- Ability to work independently with minimal supervision.
- Team collaboration.
- Customer service orientation with a friendly outgoing demeanor.
- Prior experience in medical or counselling office environments is an asset but not required.
If you are passionate about making a difference in people's lives through compassionate service, we invite you to bring your skills to Walmsley EFAP. Join us in creating a supportive space where every client feels valued—your journey towards meaningful impact starts here!
Job Type: Part-time
Pay: $22.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Application question(s):
- Are you currently located in the Victoria Area?
Experience:
- Health Industry Services: 2 years (preferred)
Work Location: In person
