Customer Service Representative – Transportation Industry
VA is currently seeking a proactive and customer-focused Customer Service Representative to join our team. In this role, you will act as a key point of contact for both customers and drivers, ensuring timely communication, issue resolution, and a high level of service excellence.
Key Responsibilities
- Serve as the primary contact for customer inquiries, including pickup requests, shipment tracking, urgent situations, and complaint resolution
- Respond to driver communications regarding OS&D (Over, Short & Damaged freight), delays, and operational issues
- Accurately document all interactions and cases in accordance with company procedures and service standards
- Perform daily follow-ups on all open files (claims, customer requests, ongoing investigations, etc.) to ensure timely resolution
- Maintain and update customer records and system information to ensure data accuracy
- Identify recurring issues and trends, and proactively recommend process improvements to management
- Prepare and submit reports required by management within established deadlines
What We’re Looking For
- Experience in Customer Service in the transportation industry
- Available to work from 10h00AM to 18h30PM
- Bilingual (French and English to support customers all over Canada)
- Knowledge of AS400
- Mastery of Office Suite (Excel, Word etc...)
- Strong communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and organizational skills
- Customer-oriented mindset with a focus on service quality
What do we offer ?
- Earn up to $60,000 based on your experience and expertise
- Bring your experience with you! We recognize your years in the industry when granting vacation entitlement from day one
- 12 paid statutory holidays to recharge and enjoy what matters most
- 5 paid sick days annually for your well-being
- Comprehensive group insurance including medical, dental, life, and short- & long-term disability coverage
Job Types: Full-time, Permanent
Pay: Up to $58,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Have you ever worked with AS400
- What are your salary expectations ?
Experience:
- Customer service: 2 years (required)
Language:
- English (required)
- French (required)
Work Location: In person
