Client Care Coordinator
NuVista Mental Health - Toronto Clinic
Full Time – In Office
Reports to: Clinic Operations Manager
About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.
The Opportunity
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic. (This role may also assist our other Ontario clinics as needed from the Toronto office)
This role is responsible for:
- Client Service & Front Desk Operations
- Scheduling, Coordination & Clinic Flow
- Billing, Administration & Records Management
- Operations, Compliance & Office Management
Key Responsibilities
Client Service & Front Desk Operations
- Deliver excellent client service in person and virtually
- Manage reception (greeting, check-ins/outs, welcoming environment)
- Handle phone calls and emails professionally and promptly
- Support client intake and program booking processes
- Provide real-time troubleshooting and client/clinician support
Scheduling, Coordination & Clinic Flow
- Schedule appointments and coordinate clinician calendars
- Monitor client arrivals and support clinic flow
- Liaise with clinicians to ensure smooth daily operations
- Adapt to changing clinic needs and priorities
Billing, Administration & Records Management
- Process billing (federal/private insurance) and collect payments
- Verify coverage, manage approvals, and follow up on billing issues
- Perform accurate data entry and maintain digital records
- Handle documentation, forms, scanning, and correspondence
Operations, Compliance & Office Management
- Follow SOPs and uphold confidentiality and professional standards
- Maintain a clean, organized clinic environment
- Manage mail, deliveries, and office/medical supplies
- Support general administrative tasks and ongoing training
- Contribute to overall clinic operations and continuous improvement
Qualifications
- Medical administration certification or equivalent experience preferred
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools
- Proven customer service experience
- Ability to build rapport while handling sensitive situations with professionalism and tact
- Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset
- Familiarity with Jane EMR an asset
- Excellent written and verbal communication
- Maintain strict confidentiality and accurate records
- Strong time management, prioritization, and multitasking abilities
- Detail-oriented with a strong work ethic and problem-solving mindset
- Quick learner with a positive, proactive attitude
- Works effectively both independently and within a team
Core Competencies
- Communication: Communicates clearly and effectively; strong presentation and active listening skills.
- Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
- Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.
- Dependability: Reliable, accountable, and consistently meets deadlines and commitments.
- Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
- Interpersonal Skills: Builds strong relationships and works collaboratively with others.
- Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.
Pay: $37,000.00-$43,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
Work Location: In person
