JOB SUMMARY
As a Senior Nurse Case Manager, you will act as a central resource to the respective regional team. Assist the APM in assessing, creating and/or organizing regionally specific resources. Act as a representative of the regional team to offer insight and field intel to the leadership team to better program processes and operations.
DUTIES AND RESPONSIBILITIES
- Complete and perform all listed duties of the Nurse Case Manager role including maintaining a caseload
- Act as a representative of the NCM team to assist the APMs and the National Trainer in creating WI and proactively identify how to improve processes and operations
- Work closely with the APM and National Trainer to assess and develop regionally specific team trainings
- Act as a central resource liaison for the regional team
- Participate in the training and onboarding of new hires as a designated field trainer
- Attend leadership or client meetings as directed by APM
- Participate in ongoing internal and/or external continuing education activities
- Identify, report and document Adverse Events as per Pharmacovigilance requirements
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
- Complete other tasks as requested.
