Rental and Product Support Coordinator
Job Description
This opportunity will allow you to work for Canada’s largest Bobcat dealer network, immersing yourself in one of the most diverse and respected construction and grounds maintenance product lines in the industry. You’ll be part of a highly collaborative team, supporting rental operations and delivering exceptional service to both internal teams and external customers.
We offer an extensive onboarding and training structure and provide the tools and support you need to succeed.
The Rental and Product Support Coordinator is responsible for managing rental reservations, contracts, equipment availability, and customer service for the Rentals department and providing support to the Parts department. This role plays a key part in ensuring operational efficiency, accuracy in documentation, and a seamless customer experience.
Location:
Muskoka
COMPENSATION:
- Annual Salary: $50,000 - $55,000 + Variable Compensation
- Our commitment to you includes competitive compensation, ongoing training, paid vacation, excellent benefits package including medical, dental, vision, life, disability, and an RRSP matching program that expands with employee tenure.
Key Accountabilities:
Rental Responsibilities:
- Manage rental reservations, contracts, extensions, and returns with accurate and timely documentation.
- Coordinate with Service, Yard, and Dispatch teams to ensure equipment readiness and timely delivery or pickup.
- Maintain accurate rental utilization records and support reporting.
- Ensure equipment is properly documented, inspected, and flagged for service or repair when required.
Parts Responsibilities:
- Serve as a first point of contact for parts inquiries, providing professional customer service via phone, email, and counter.
- Support parts counter operations including parts lookups, order entry, and basic parts identification.
- Assist with parts sourcing, ordering, receiving, and communicating availability, lead times, and order status.
- Maintain accurate parts usage and inventory records; support receiving, labelling, restocking, and cycle counts.
Shared / Administrative Responsibilities:
- Process rental and parts invoices, work orders, and internal transfers accurately.
- Deliver excellent customer service across all touchpoints.
- Follow warranty, health & safety, and compliance procedures.
- Provide additional support as required to meet operational needs.
Work Schedule:
Monday to Friday
What We Offer:
· Boot allowance
· RRSP matching
· Extensive training and development
· Extended health, vision, and dental benefits
· Life insurance
· Company pension
· Company events
· Tuition reimbursement
Key Qualifications:
· Strong customer service and communication skills
· Ability to multitask in a high-volume environment
· Strong attention to detail
· Ability to coordinate across departments
Contact Us:
Interested in becoming part of the team? Send your resume and cover letter to [email protected] with the position name in the subject line.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
AI Disclosure:
- AI tools (e.g., note-takers) may be used throughout the hiring process. The use of such tools will be disclosed to candidates who progress through the hiring process.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Application question(s):
- What is your salary expectation. Please provide an annual amount.
Experience:
- Parts/Service: 2 years (required)
- Heavy Equipment: 1 year (preferred)
Work Location: In person
