Company description
Halton & Mississauga Rapid Access Addiction Medicine (RAAM) Clinic is an outpatient addiction medicine clinic that provides expert assessment, brief counselling, and medication-assisted treatment for patients experiencing a variety of substance use disorders including opioids, alcohol, stimulants, cannabis, and smoking cessation.
Our services are 100% covered by OHIP, and all patients are under the care of doctors with expertise in addiction medicine. We offer same day virtual care or walk-in service, with immediate access to Methadone and Suboxone programs for opioid addiction, and medication-assisted treatment for addiction involving alcohol or other substances. We provide both short-term stabilization and longer-term follow-up care. Patients are also connected with addiction counselling and other supports to assist in their recovery.
At Halton & Mississauga RAAM Clinic, our dedicated team strives to provide the most comprehensive, accessible, timely, and individualized patient care available in the addiction treatment field. We are passionate about helping our patients get their lives back and reach their recovery goals. More information is available at www.hmraam.ca.
Job description
We are currently recruiting for a fast-paced and rewarding medical administrative position in Addiction Medicine, with the job title of Clinic Coordinator.
This role is more complicated than that of a typical medical office receptionist. We are seeking that, plus more, in someone who can join our team by effectively serving the medical office needs of patients experiencing substance use problems and addiction. We are seeking a technically competent, multitasking, friendly, and highly responsible Clinic Coordinator to join our growing Rapid Access Addiction Medicine Clinic team. In this role, you will work at a front desk of one of our medical offices to perform duties supporting our clinical team.
Responsibilities:
Reporting to the Clinic Manager, your key responsibilities would include:
- Greeting patients, family members, and other visitors to our office (or virtually over the telephone) in a friendly, welcoming, non-judgmental, and compassionate manner
- Demonstrate a high level of competency in Electrical Medical Records use, including scheduling, data entry, verification of health card details, and document management.
- Register new patients and update medical records
- Perform urine drug testing, when necessary (training will be provided)
- Respond to emails and phone calls from patients, pharmacists, and healthcare providers; transfer calls as necessary
- Communicate with physicians, pharmacy staff, clinicians, social workers and other support workers to address specific patient needs
- Facilitate patients in telemedicine/video calls
- Solve basic to moderate technological matters or problems which may arise on the job, thereby requiring some computer knowledge
Qualifications:
The ideal candidate would have:
- A college degree or higher
- 3+ years of experience working as an administrative assistant or a related role in a medical office setting
- Experience using EMR software and Microsoft Office Suite
- Prior experience working in an addiction or mental health-related field
- Willingness to complete a training course in Opioid Use Disorder treatment
- Friendly, compassionate, non-judgmental
- Excellent organizational and time management skills
- Proven ability to multi-task and solve problems
- Keen attention to detail, and the ability to anticipate problems and form solutions
- Dedication to maintaining confidentiality of all patient records
Compensation: Compensation for the role will be aligned with candidate’s skills and experience.
Application: Interested candidates are invited to attach a cover letter and resume. A cover letter is compulsory.
Please note, only those candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $22.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
