ABOUT THE ROLE:
For nearly forty years, Dogtra has been a global leader in manufacturing world-class dog training equipment, and Dogtra Canada is driving this trusted legacy forward by expanding our commercial presence across Canada.
We are seeking a detail-obsessed Customer Support & Sales Administrator to serve as the operational engine of our Port Coquitlam office, anchoring daily customer care while actively driving dealer onboarding and B2B sales outreach. This role provides practical experience and paths for a long-term career growth as our Canadian presence expands.
YOU WILL THRIVE HERE IF YOU
· Are confident and natural on the phone — customers feel it immediately
· Have a proven eye for detail and take pride in getting things exactly right
· Can shift between customer support, outreach, and administrative tasks without losing focus or accuracy
· Proactively surface what you're seeing — patterns, issues, and opportunities — without being asked
· Want to grow within the organization, not just occupy a role
CORE RESPONSIBILITIES:
Customer Support & Order Fulfillment
- Serve as the primary contact for customer inquiries via phone and email.
- Troubleshoot basic product issues and escalate complex technical cases.
- Process B2B and B2C orders across Shopify, Amazon Canada, email, and phone.
- Track order status, returns, and warranty requests to provide customer updates.
- Coordinate with the logistics team to ensure accurate fulfillment.
Sales Support & Administration
- Support B2B sales outreach, lead tracking, and prospect research.
- Manage the dealer onboarding process and purchase order workflows.
- Maintain accurate customer and dealer records across corporate platforms.
- Assist with Shopify operations, system monitoring, and internal reporting.
REQUIREMENTS:
Qualifications
- Education/Experience: Two-year post-secondary diploma in Business Administration, or two years of experience in customer service or sales.
- Communication: Professional English communication skills with strong phone confidence.
- Technical Skills: Basic computer proficiency in Microsoft Office and email systems.
- Physical Capability: Ability to perform light lifting and assist with inventory shelves.
Preferred Assets
- Experience with QuickBooks Online, Shopify, or inventory management systems.
- Professional proficiency in Canadian French.
- Previous experience with dogs or the pet industry.
PHYSICAL REQUIREMENTS
Ability to perform light physical tasks, light lifting, carrying, and assisting with placing or retrieving items from shelves
OTHER DUTIES
This job description is not designed to cover a comprehensive listing of all activities, duties, or responsibilities required for this role. Duties may change at any time with or without notice.
OFFICE HOURS
Monday to Friday from 9am to 5:30pm PST (subject to change)
BENEFITS
- On-site parking
- Paid time off
ABILITY TO COMMUTE/RELOCATE
- Port Coquitlam, BC V3C 6N2: reliably commute or plan to relocate before starting work (required)
WORK LOCATION:
Pay: $44,000.00-$50,000.00 per year
Benefits:
- On-site parking
- Paid time off
Ability to commute/relocate:
- Port Coquitlam, BC V3C 6N2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you actively interviewing elsewhere, and what is your ideal timeline for starting a new role?
- Out of all the job postings out there, why did you choose to spend time applying to this one?
Experience:
- Customer Support and/or Sales: 2 years (preferred)
Work Location: In person
