Tour Operations & Sales Assistant
Company: Globalduniya / GDTOURS
Location: Globalduniya / GDTOURS Vancouver Office
Office Address: Unit 697, 999 Canada Place, World Trade Centre, Vancouver, BC
Job Type: Permanent Part-Time
Schedule: Monday to Friday, 10:00 AM–2:00 PM
Hours: 20 hours per week
Reports To: Operations Manager / Director
Compensation: $17.85–$21.00 CAD per hour
Work Location: In person
About Globalduniya / GDTOURS
Globalduniya / GDTOURS specializes in high-end private tours, transportation services, and customized travel experiences across British Columbia and Alberta.
We are committed to providing exceptional customer service, personalized tour experiences, and seamless guest journeys. As our business continues to grow, we are looking for an organized, sales-focused, and proactive Tour Operations & Sales Assistant to support our Vancouver office.
Position Overview
The Tour Operations & Sales Assistant will support the daily operations and sales activities of Globalduniya / GDTOURS.
This is a permanent part-time, office-based position requiring the successful candidate to be present at our Vancouver office Monday to Friday from 10:00 AM to 2:00 PM.
The position may be converted into a full-time role in the coming months based on business requirements, employee performance, and company growth.
The successful candidate must have strong administrative, customer-service, communication, and sales skills. This person will communicate directly with guests, prepare quotations, follow up on sales opportunities, coordinate tour add-ons, assist with operational scheduling, and maintain accurate financial and booking records.
Key ResponsibilitiesTour Calendar Management and Guest Engagement
- Add all confirmed tours, transfers, and services to the company calendar.
- Review booking information to ensure all required details are complete and accurate.
- Conduct introductory calls with guests after their bookings are confirmed.
- Introduce Globalduniya / GDTOURS, review the tour experience, confirm pickup details, and answer pre-tour questions.
- Review itineraries, guest expectations, special requirements, luggage details, mobility needs, and other booking information.
- Record and communicate all guest preferences and special requests to the operations team.
- Maintain professional communication with guests before and after their tours.
Sales and Upselling
- Identify opportunities to recommend and sell additional services.
- Upsell relevant services, including:
- Airport and hotel transfers
- Tour extensions
- High Tea experiences
- Attraction tickets
- Additional sightseeing experiences
- Customized private tours
- Additional tour days
- Premium vehicle upgrades
- Follow up with prospective guests regarding quotations, outstanding payments, and unconfirmed bookings.
- Assist in converting guest inquiries into confirmed and fully paid bookings.
- Maintain accurate notes regarding sales conversations and follow-up requirements.
- Support the company’s revenue-generation and booking-conversion goals.
Email Correspondence and Quotation Management
- Respond to guest inquiries and tour-related emails promptly and professionally.
- Prepare accurate and customized quotations for new tour and transfer requests.
- Send tour links, payment links, booking information, and service details to guests.
- Follow up on quotations, confirmations, payments, booking details, and outstanding information.
- Maintain a professional and sales-oriented communication style.
- Coordinate with guests, concierges, travel advisors, tour guides, drivers, and business partners.
Tour Content Review and Updates
- Regularly review tours listed on the Globalduniya / GDTOURS website and external sales platforms.
- Ensure pricing, photographs, descriptions, durations, inclusions, exclusions, pickup information, and policies remain accurate.
- Update tour descriptions to ensure they are clear, engaging, professional, and aligned with current company offerings.
- Report outdated or incorrect information to management.
- Assist with improving the presentation and marketability of tour products.
Product Development and Partner Collaboration
- Work with existing and potential partners to help develop unique tour products and guest experiences.
- Conduct competitor and market research to identify customer demand, market gaps, and new sales opportunities.
- Assist with creating new tour packages, add-on experiences, seasonal products, and customized travel offerings.
- Help maintain positive working relationships with hotels, concierges, attractions, suppliers, and tourism partners.
Tour Expense Tracking and Driver Payments
- Review post-tour forms and ensure all required information has been submitted.
- Update the company’s tour cost and expense-tracking records.
- Record fuel, parking, attraction, meal, ferry, guide, driver, and other tour-related expenses.
- Ensure expenses are recorded accurately before tour sales are finalized.
- Calculate and process driver and tour-guide payments accurately and on time.
- Review reimbursement requests and maintain supporting records.
- Maintain organized records of tour costs, payments, and outstanding amounts.
Bookkeeping and Administrative Support
- Create and maintain individual driver and tour-guide files.
- Review and update driver and guide records annually.
- Track operational expenses that are not attached to a specific tour, including:
- Marketing materials
- Promotional and showcase events
- Administrative purchases
- Office expenses
- Other approved business costs
- Communicate with tour guides and drivers to ensure their availability is updated in the scheduling application.
- Assist with basic bookkeeping, document organization, data entry, filing, and administrative recordkeeping.
- Support other reasonable office, operational, and sales duties as assigned.
Required Qualifications
- Previous experience in the travel, tourism, hospitality, or customer-service industry is required.
- A minimum of one year of tourism-industry experience is required.
- Previous administrative experience is preferred.
- Strong sales, follow-up, negotiation, and customer-service skills.
- Fluent spoken and written English.
- Additional languages are considered a strong asset.
- Strong verbal, written, telephone, and email communication skills.
- Proficiency with Google Workspace, Microsoft Office, and general office software.
- Excellent organizational skills and strong attention to detail.
- Ability to maintain accurate calendars, records, quotations, and financial information.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Professional, reliable, friendly, and customer-focused.
- Comfortable communicating with guests, tour guides, drivers, concierges, partners, and internal team members.
- Comfortable recommending services and asking guests to confirm or purchase additional services.
- Must be able to work independently while following company procedures.
- Must be available to work in person at the Vancouver office Monday to Friday from 10:00 AM to 2:00 PM.
Preferred Qualifications
- Two or more years of administrative experience.
- Experience preparing quotations or processing customer bookings.
- Experience working with tour-booking systems, calendars, spreadsheets, or customer relationship management software.
- Basic bookkeeping or expense-tracking experience.
- Class 4 driver’s licence.
- Familiarity with Vancouver, Whistler, Victoria, the Sea-to-Sky region, and other British Columbia tourism destinations.
- Experience in sales, business development, hospitality, concierge services, or travel planning.
Position Growth
This is a permanent part-time position consisting of approximately 20 hours per week.
As Globalduniya / GDTOURS grows, the successful candidate may be considered for conversion into a full-time position based on performance, business requirements, reliability, sales results, and operational needs.
Benefits
- Casual dress
- Company events
- Opportunities for professional growth
- Potential to transition into a full-time position
- Work inside the World Trade Centre at Canada Place
- Tourism-industry experience and networking opportunities
- Sales and performance-growth opportunities
How to Apply
Interested candidates are invited to email their resume and a brief cover letter to:
[email protected]
Please use the email subject line:
Application – Tour Operations & Sales Assistant
Only candidates selected for an interview will be contacted.
Pay: $18.25-$20.00 per hour
Benefits:
Work Location: In person
