Family Services Coordinator
Part-Time & Casual | Edmonton House
About Ronald McDonald House Alberta
Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.
Why Choose Ronald McDonald House Alberta?
"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."
~ Caitlin, employee since 2024
Explore more employee quotes on our Careers page.
As a Family Services Coordinator, you will be one of the first points of connection for families staying at Ronald McDonald House Alberta. You will support families with referrals, check-ins and check-outs, room coordination, day-use access, House programs, volunteer support, and day-to-day House operations while helping create a welcoming, safe, and caring environment.
This role is based in-house at the Edmonton Ronald McDonald House. We are hiring for two vacancies: one part-time weekend role and one casual role to support vacation coverage and operational needs.
Part-time/Casual shifts are 7 hours and may be scheduled from 7:00 a.m. to 2:00 p.m. or 2:00 p.m. to 9:00 p.m., primarily on weekends, with additional casual shifts available for vacation coverage. Hours are subject to change based on operational needs.
Your work helps families feel supported, informed, and cared for during one of the most stressful times in their lives. By keeping the House running smoothly and responding to families with empathy and respect, you help create a home-away-from-home where families can stay close to their seriously ill or injured child.
Your Key Responsibilities
Process room referrals, manage the waitlist, support family check-ins and check-outs, complete room inspections, and process room payments.
Respond to family questions and concerns in an empathetic, family-centred, inclusive, and trauma-informed way.
Liaise with hospital staff, referring partners, third-party payment agencies, incoming and outgoing staff, and night security as required.
Support House programs, including Home for Dinner, Helping Hands, Pet Therapy, Shuttle, Rejuvenation, and grab-and-go food services.
Welcome volunteer groups, provide orientations and tours, collect required paperwork, and ensure program spaces and equipment are cleaned and reset.
Guide and support volunteers by assigning tasks, sharing updates, supporting training, and recognizing their contributions.
Identify, respond to, report, and record emergency or risk situations according to training and emergency procedures.
Experience working in a human services, family support, hospitality, community services, or related environment.
Strong interpersonal skills and the ability to work respectfully with children, families, volunteers, staff, and community partners from diverse backgrounds.
Ability to respond to families with empathy, professionalism, discretion, and a family-centred approach.
We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:
Comprehensive Compensation & Benefits
Our Commitment to Diversity, Equity, Inclusion & Cultural Safety
Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
Note applications will be accepted until the position is filled.
We thank all candidates who apply; however, only those selected for interview will be contacted.
