Join the Toothlife Studio Team as a Treatment Coordinator
Location: Toronto, ON
Position: Full-Time
At Toothlife Studio, we're redefining what a dental hygiene practice can be. Our hygiene-led multidisciplinary practice focuses on periodontal health, preventive care, restorative hygiene, and comprehensive treatment planning while delivering an exceptional patient experience.
We're searching for an organized, proactive, and patient-focused Treatment Coordinator to become an integral part of our growing team. This role is ideal for someone who enjoys building relationships, educating patients, coordinating care, and helping patients confidently move forward with treatment.
What You'll Do
As our Treatment Coordinator, you'll guide patients through their treatment journey—from their initial consultation to completed care—while ensuring a seamless and supportive experience.
Core responsibilities include:
- Coordinating treatment plans and scheduling care
- Presenting treatment recommendations and discussing financial options
- Helping patients understand the value of recommended treatment
- Managing patient scheduling and appointment flow
- Coordinating hygiene recall and reactivation
- Following up on outstanding treatment and unscheduled care
- Welcoming patients and creating an exceptional first impression
- Answering phones, emails, and patient inquiries
- Processing payments and insurance submissions
- Maintaining accurate patient records
- Assisting the clinical team to ensure appointments run efficiently
- Preparing financial reports and monitoring treatment acceptance metrics
- Tracking key performance indicators (KPIs) related to treatment acceptance and patient retention
- Meeting with leadership to review workflow, patient experience, and performance metrics
- Helping develop systems that improve efficiency, communication, and patient outcomes
- Following AR for your deartment and working with the team to ensure accuracy of claims and followups
We're Looking For Someone Who Is...
- Warm, professional, and genuinely enjoys connecting with people
- An excellent communicator who can educate patients with confidence and empathy
- Highly organized with exceptional attention to detail
- Comfortable multitasking in a fast-paced environment
- Proactive and solution-oriented
- Passionate about delivering an exceptional patient experience
- Tech-savvy and eager to learn new systems
- Motivated by helping patients say "yes" to the care they need
Qualifications
Required:
- Previous dental administration or treatment coordination experience
- Experience presenting treatment plans and discussing financial arrangements
- Knowledge of dental insurance and insurance predeterminations
- Experience with recall systems and patient communication
- Experience with dental practice management software (Open Dental is considered an asset)
Bonus Qualifications:
- Experience tracking KPIs and reporting practice metrics
- Strong understanding of periodontal treatment and comprehensive care planning
- Experience working in a collaborative, patient-centred practice
Why Toothlife Studio?
We're not your typical dental office.
Our practice is built around education, prevention, evidence-based care, and meaningful relationships. We believe patients deserve to understand their health—not simply receive treatment. Every member of our team plays an important role in helping patients improve their oral and overall health.
When you join Toothlife Studio, you'll become part of an innovative and collaborative practice that values continuous learning, professional growth, and making a genuine impact every day.
What We Offer
- Competitive compensation
- Paid training and comprehensive onboarding
- Opportunities for professional development and continuing education
- Supportive and collaborative team culture
- A modern, beautiful clinic environment
- The opportunity to grow alongside an expanding, innovative practice
Sound Like You?
We'd love to meet you.
Please send your resume along with a short note telling us why you'd be a great fit for Toothlife Studio.
We're looking for someone who believes that exceptional patient care begins long before anyone sits in the chair and continues long after they leave.
Pay: $27.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Toronto, ON M4E 2J4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Tell me about your experience with Dental Hygiene Coordination
- Our Office is at 763 Woodbine Ave, Is your commute reasonable to this location?
- Our office is paperless, tell me about your experience using a variety of digital platforms.
- Tell me about your experience managing dental hygiene treatment plans.
Experience:
- Dental receptionist: 5 years (required)
- Treatment Coordination : 3 years (required)
- Myofunctional therapy: 1 year (preferred)
Work Location: In person
