Job Overview
We are seeking a highly organized, compassionate, and detail-oriented Care Coordinator to support daily operations in our healthcare practice. This role is responsible for coordinating patient care, managing appointments, assisting with billing and administrative tasks, and helping ensure a smooth and positive experience for patients and staff.
The ideal candidate will be professional, dependable, and able to manage multiple responsibilities in a fast-paced medical environment.
Key Responsibilities
- Coordinate patient appointments, follow-ups, rescheduling, and calendar management.
- Serve as a point of contact for patients, families, and healthcare staff.
- Answer phone calls, respond to inquiries, and provide accurate information in a professional manner.
- Assist with billing activities, payment processing, invoice preparation, and basic insurance-related follow-up.
- Support appointment reminders, patient communication, and care coordination tasks.
- Maintain accurate patient records, files, and administrative documentation.
- Assist with clinic workflow, including correspondence, faxing, scanning, filing, and data entry.
- Coordinate with physicians, nurses, insurance teams, and other departments as needed.
- Help manage referrals, authorizations, and documentation related to patient services.
- Monitor office supplies and support general front-desk or administrative duties.
- Ensure confidentiality of patient information and compliance with office procedures.
- Perform other administrative tasks as assigned by management.
Qualifications
- Previous experience in healthcare administration, medical office support, patient coordination, or a similar role preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to multitask and work efficiently under pressure.
- Attention to detail and accuracy in documentation.
- Proficiency with computers, scheduling systems, email, and data entry software.
- Professional demeanor and strong customer service skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Preferred Experience
- Experience with medical billing, insurance verification, or claims follow-up.
- Familiarity with electronic medical records or patient management systems.
- Background in clinic, hospital, or healthcare office administration.
- Knowledge of appointment scheduling and patient flow management.
Skills We Are Looking For
- Patient coordination
- Administrative support
- Billing assistance
- Scheduling and calendar management
- Record keeping
- Communication and phone handling
- Problem-solving
- Team collaboration
- Confidentiality and professionalism
Work Environment
This position is based in a healthcare setting and may involve working closely with patients, physiotherapists, massage therapists, chiropractors, kinesiologist, support staff, and administrative personnels. The role requires flexibility, strong attention to detail, and the ability to remain calm and helpful in a busy environment.
Why Join Us
- Supportive and professional work environment.
- Opportunity to contribute to patient care and smooth clinic operations.
- Collaborative team culture.
- Growth opportunities in healthcare administration.
Pay: $19.00-$20.00 per hour
Work Location: In person
