Job Summary
We are seeking a friendly and professional Customer Service Representative to join our team at a busy convenience store. This role involves providing exceptional customer service, handling transactions accurately, and maintaining a welcoming environment for all shoppers. The ideal candidate will possess strong communication skills, be organized, and have a passion for retail sales. This position offers an opportunity to develop retail and customer service skills in a dynamic environment.
Responsibilities
- Greet customers warmly and assist with their needs in a courteous manner
- Operate POS systems efficiently for cash handling, sales transactions, and refunds
- Manage merchandise merchandising, restocking shelves, and ensuring product displays are attractive
- Conduct product demos and upsell items to enhance customer experience and store sales
- Handle customer inquiries via phone or in person with professionalism and clear communication
- Maintain cleanliness and organization of the store environment
- Use organizational skills to manage time effectively during busy periods
- Apply basic math skills for accurate cash handling and transaction processing
- Demonstrate excellent phone etiquette when assisting customers remotely or over the phone
- Support team efforts through effective communication and collaboration
- Should be able to work in flexible shifts including Night Shifts
Experience
- Previous experience in Convenience Stores, retail sales, cashiering, or customer service is preferred but not required
- Familiarity with POS systems, merchandising, and basic math enhances performance in this role
- Strong communication skills, time management, and organizational skills are essential for success
This position is ideal for motivated individuals who enjoy engaging with customers, working in a fast-paced environment, and contributing to a positive shopping experience.
Pay: $17.60-$17.61 per hour
Work Location: In person
