Bilingual Technical Support Specialist (French/English)
About the Opportunity
Our client is a rapidly growing technology company delivering cloud-based communication and digital content solutions to businesses across multiple industries. Their platform helps organizations manage, distribute, and display real-time information across screens, dashboards, desktops, and mobile devices globally.
As they continue to expand internationally, they are seeking a motivated and technically inclined Bilingual Technical Support Specialist to join their customer operations team.
This is an excellent opportunity for someone who enjoys troubleshooting, supporting customers, and working in a fast-paced SaaS environment with exposure to both hardware and software technologies.
Position Overview
The successful candidate will support customers by resolving technical issues, monitoring systems, assisting with onboarding activities, and collaborating with internal teams to ensure a high-quality client experience.
This role is ideal for someone who is proactive, analytical, customer-focused, and comfortable managing multiple priorities in a dynamic environment.
Key Responsibilities
- Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner
- Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions
- Maintain accurate documentation of incidents, resolutions, and support activities within the ticketing system
- Escalate complex issues to internal teams and third-party vendors when required
- Provide regular updates and communicate effectively with customers regarding issue status and next steps
- Generate reports related to uptime, support trends, and customer activity
- Collaborate cross-functionally with operations, technical, and customer success teams
- Support customer onboarding and assist with platform adoption initiatives
- Deliver a high level of customer service while managing challenging situations professionally
- Participate in after-hours or on-call support coverage as needed
Qualifications
- Minimum 1+ year of experience in technical support, help desk, or end-user support
- Hands-on experience supporting:
- Microsoft Windows environments
- PC hardware and peripherals
- LAN/Wi-Fi networks
- Mobile devices
- Microsoft Office applications
- Remote users
- Familiarity with Microsoft Servers, Chrome OS/Chromium environments, and basic firewall/networking concepts
- Strong troubleshooting and critical thinking abilities
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Ability to adapt quickly and work independently in a fast-paced setting
- Postsecondary education in Computer Science, Engineering, IT, or a related field is considered an asset
- Fluency in both English and French (spoken and written) is required
What’s Offered
- Competitive compensation package
- Health and dental benefits
- Flexible work environment
- Training and professional development opportunities
- Collaborative and supportive team culture
- Company events and team activities
- Long-term growth potential within a scaling organization
Pay: $65,000.00-$70,000.00 per year
Work Location: In person
