Job Summary
Okanagan Dentistry is seeking a Full Time Dental Receptionist/Treatment Coordinator with great people skills and a positive attitude to join our team! We are an independently-owned dental clinic in the heart of Kelowna that is dedicated to delivering exceptional dental care with honesty and integrity. Our unique approach focuses on providing high-quality services in a comfortable, family-friendly environment.
The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires a friendly demeanor, strong communication skills, and the ability to multitask effectively.
Duties
- Greet patients warmly upon arrival and check them in for their appointments.
- Schedule and confirm patient appointments using Power Practice
- Pre-authorization to insurance companies for both treatment & hygiene appointments
- Manage phone systems to handle incoming calls, answer inquiries, and provide information about our services.
- Process patient payments and handle billing inquiries with professionalism.
- Collaborate with dental staff to ensure smooth patient flow and excellent service delivery.
- Uphold confidentiality and adhere to HIPAA regulations regarding patient information.
Skills
- Proficiency in dental software system Power Practice preferred
- Previous experience as a Dental Receptionist/Treatment Coordinator preferred for easier transition and onboarding
- Excellent communication skills, both verbal and written, to interact effectively with patients and staff.
- Ability to operate phone systems and manage multiple lines efficiently.
- Strong organizational skills with attention to detail in administrative tasks.
- Capability to work well under pressure while maintaining a positive attitude.
- Familiarity with office procedures and administrative duties within a dental office environment is an asset.
We offer extended health and dental benefits, excellent above industry standard wages, yearly uniform allowance!
Pay: $26.00-$33.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Experience:
- Dental receptionist: 1 year (required)
Language:
Licence/Certification:
- Dental Reception Certificate (required)
Work Location: In person
