Fernie Wilderness Adventures is seeking a Reservations & Sales Agent to join our team for the summer season. This is a part-time seasonal position supporting our office operations June-October, with the potential for continued employment in the winter season for the right candidate.
In this role, you’ll be the first point of contact for guests, answering phones and emails, managing reservations for fly fishing, lodging, and cat skiing, and ensuring every interaction reflects a high level of customer service. You will also assist with coordinating and running fishing shuttles, including driving company and guide vehicles as needed.
You’ll work closely with the Office Manager to coordinate fishing trips, lodge stays, and reservation details, helping ensure everything runs smoothly in the lead-up to each guest’s experience.
Responsibilities
- Answer phones and respond to emails
- Provide exceptional customer service
- Create and manage cat skiing, fly-fishing, and lodging reservations
- Process payments and complete daily cash-outs
- Coordinate and confirm reservation details
- Assist with organizing fishing shuttles and transportation
- Maintain cleanliness and organization of the office space
- Driving trucks with boat trailers
Requirements
- Valid driver’s license
- Previous customer service experience
- Proficiency in Microsoft365
- Strong communication skills
- Ability to multitask and stay organized
- Able to work independently and take initiative
Schedule:
Part-time, 2–3 days per week depending on business needs.
Hours are typically 8:30am–12:00pm and 1:00pm–5:00pm.
Days of the week are flexible based on the successful candidate’s availability, with a preference for Monday and Tuesday or Wednesday, and availability to occasionally cover or swap weekend shifts throughout the season.
Additional Opportunities:
For candidates interested in more hours, there may be opportunities to take on additional work at the lodge, such as event setup, housekeeping, and general property maintenance. This is optional and not a requirement of the office role.
Compensation:
Work Location: In person
