We are looking for a Sales Support team member to join a team in Markham, Ontario. This position plays an important role in coordinating order activities, supporting distributor and customer requests, and helping maintain accurate sales-related information across internal systems. The successful candidate will contribute to smooth day-to-day operations by combining strong administrative skills with responsive customer service and close attention to accuracy.
Responsibilities:
- Manage incoming purchase orders from authorized distributors and enter them accurately into the order management system while assigning available inventory.
- Prepare and send order confirmations, then coordinate the release of completed orders for shipment.
- Respond to questions related to delivery timelines, shipment progress, and tracking information for domestic and international orders.
- Administer approved pricing exceptions, returns, and stock rotation requests in accordance with established guidelines.
- Share updates on newly introduced products and discontinued items with relevant partners as directed by leadership.
- Create and maintain sell-in and sell-out customer accounts in Salesforce and keep related records current.
- Produce and distribute daily product data feeds for online channels and business partners, and generate price list exports for filing in SharePoint when needed.
- Support customer and distributor inquiries, log complaints accurately, and help keep procedures and documentation up to date.
- Provide additional administrative assistance requested by management and work collaboratively with internal teams to deliver a high standard of service.
- Minimum of 2 years of experience in sales support, order processing, customer service, or a similar administrative role.
- Hands-on experience working with CRM and ERP platforms, including maintaining accurate customer, pricing, and order records.
- Familiarity with sales operations processes such as order entry, shipping coordination, returns handling, and pricing support.
- Ability to manage multiple priorities with a high level of accuracy and strong attention to detail.
- Strong communication skills with the ability to assist distributors, customers, and internal stakeholders professionally.
- Proficiency with office administration tasks and common business systems, including tools used for reporting and document management.
- Experience with pricing-related processes or CPQ tools is considered an asset.
- Ability to work effectively as part of a team while following established procedures and service standards.
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