About HealthOne
HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.
At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!
About the Role
We’re growing our Rehab, Wellness and Mental Health team and are excited to recruit a Practice Manager to be part of the launch of our new Toronto Metro Centre clinic, opening in early November. This is a unique opportunity to join HealthOne at an exciting moment of growth and help bring our collaborative, multidisciplinary model of care to a brand-new downtown location.
The Practice Manager will oversee the daily operations, financial health, and culture of our multidisciplinary rehab, wellness, and mental health clinic. This role bridges the gap between clinical excellence and business efficiency.
You will be responsible for creating an environment where our clinicians can focus on patient care, while ensuring the business remains profitable, compliant, and operationally seamless. You will lead a diverse team of administrative staff and work collaboratively with practitioners ranging from physiotherapists to mental health counselors.
Key Responsibilities:
Operations & Workflow Management
- Oversee daily clinic operations, ensuring smooth patient flow from intake to discharge.
- Manage provider schedules to maximize utilization (~85% target) while proactively preventing clinician burnout.
- Administer the EMR (Electronic Medical Record) system; troubleshoot technical issues and ensure accurate data entry.
- Maintain a therapeutic, safe, and professional environment suitable for both physical rehab and sensitive mental health consultations.
Financial Stewardship
- Manage the full revenue cycle, including billing, coding, insurance claims, and accounts receivable.
- Monitor clinic profitability, managing overhead costs, supply procurement, and payroll budgets.
- Analyze financial reports monthly and present key insights to leadership regarding revenue trends and growth opportunities.
HR & Team Leadership
- Recruit, train, and supervise administrative support staff (front desk) and providers.
- Facilitate onboarding for new clinical and administrative hires, ensuring they understand practice culture and compliance requirements.
- Foster a collaborative, multidisciplinary culture - resolve interpersonal conflicts and bridge communication gaps between different clinical disciplines.
- Conduct regular performance reviews and 1:1 check-ins.
Patient Experience & Growth
- Act as the escalation point for patient complaints, ensuring sensitive and professional resolution.
- Drive patient retention strategies to minimize cancellation/no-show rates (target <5%).
- Collaborate with marketing to increase new patient acquisition and encourage internal cross-referrals (e.g., Wellness to Rehab).
- Partner with various executive leaders and managers to promote a unified patient experience
Compliance & Risk
- Ensure strict adherence to privacy laws (HIPAA/PHIPA) and regulatory college standards for all disciplines.
- Manage credentialing, ensuring all practitioners maintain active licensure and insurance.
Key Accountabilities & KPIs
- Operational: Provider Utilization Rate, Rebooking Rate, Cancellation Rate (<5%)
- Financial: Budget attainment, Net Collection Rate (>95%), Days in A/R (<40 days).
- Experience: Net Promoter Score (NPS), Google Rating (>4.5, minimum 5 reviews per month)
- Cultural: Staff Retention and Engagement.
Qualifications
Education & Experience:
- Bachelor’s degree in Healthcare Administration, Business Management, or equivalent industry experience.
- 3+ years of management experience in a healthcare setting (experience in private practice, rehab, or mental health is a strong plus).
- Proven experience with EMR systems and medical billing/insurance processes.
Skills & Attributes:
Financial Literacy: Comfortable with P&L statements, budgeting, and KPIs.- Leadership: A servant-leader approach capable of uniting a diverse team of professionals.
- Problem Solver: Ability to remain calm under pressure and resolve operational bottlenecks.
Compensation:
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Competitive salary
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Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)
Schedule:
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Full-Time hours (37.5)
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Flexibility to work within operating hours required, including evenings and weekends
Why Join HealthOne?
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JoinHealthOne’snewest downtown clinic and play an active role in shaping the early culture and clinical experience of a new location.
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Work in a modern, well-equipped facility designed to providean excellentpatient and staff experience.
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Enjoy regular staff engagement activities, including themed eventsand team-building opportunities that foster a vibrant workplace culture.
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Be part of a collaborative, multidisciplinaryRehab, Wellness and Mental Healthteam where your contributions make a meaningful impact.
At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact [email protected]. We will make every effort to meet your accommodation needs and support you throughout the process.
We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.
At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).
