Tire Discounter Group (TDG) is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Hamilton, Toronto, Whitby and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72 Independent retail stores under the TDG banner known as our Dealer Network, throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service.
We are committed to being an employer of choice by fostering a safe, inclusive, and supportive workplace.
We are currently seeking a Bilingual Customer Service Representative (French/English) to join our team. This role is ideal for a customer-focused professional who thrives in a fast-paced call center environment and is committed to delivering exceptional service.
Responsibilities Include:
- Receives and manages calls from customers regarding TDG’s product line in a call center environment
- Record and update customer information, in and out calls, follow up, track next actions in system
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Communicates with customers in a professional manner on a one on one basis to identify and asses customer needs, to promote and maintain customer satisfaction
- Proactively ensure customer’s demands and satisfactions are met or exceeded
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Open new customer accounts by recording account information. Maintains customer records by updating account information.
- Generate sales leads when possible and report to Business Development Managers (BDM)
- Liaison between all internal functions including BDM’s to ensure cohesive and optimal performance
- Ensure sales managers are informed of all unresolved complaints/inquiries
- Meet personal/customer service team targets and call handling quotas
Requirements:
- 1-2 years of experience in a call center environment
- Fluency in both French and English (written and verbal)
- Self-starter, who is able to work in a fast paced environment
- Excellent organization skills
- Must be able to multi-task and be detail oriented
- Proficient in MS Office: Microsoft Word, Excel, Outlook
- Familiarity with Customer Relationship Management (CRM) systems and practices
- Ability to solve problems with a sense of urgency and execution
- Pleasant telephone manner
- Proactive approach
Why work at TDG:
- Competitive wages and salaries
- Non-matching RSP plan with Canada Life
- Competitive Group Benefit Plan (Health & Dental paid by TDG)
- Bonus Program for all employees
- Service Awards Program
- Referral Hiring Bonus of $1,000.00 per referral
- Attendance Bonus for all hourly employees
- TDG wearables and merchandise
TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.
TDG is an equal opportunity employer and welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities, aboriginal persons and persons of any gender identity and sexual orientation. TDG is committed to a positive, supportive and inclusive environment.
TDG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us and we will work with you to meet your needs.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Ability to commute/relocate:
- Etobicoke, ON M8Z 5L6: reliably commute or plan to relocate before starting work (required)
Experience:
- Call center: 1 year (required)
Language:
Work Location: Hybrid remote in Etobicoke, ON M8Z 5L6
