Company
Castle Property Management is a fast-growing short-term rental management company managing vacation rentals and Airbnb properties across Canada and the United States. We help property owners maximize rental income while providing guests with exceptional hospitality experiences.
We are looking for a highly organized and customer-focused Assistant Account Manager to support our Account Management team in the daily operation of our vacation rental portfolio.
Key Responsibilities
- Assist Account Managers with the day-to-day management of short-term rental properties.
- Monitor reservations, guest communications, and operational tasks to ensure smooth property operations.
- Coordinate with cleaning teams, maintenance vendors, inspectors, and other service providers.
- Respond to guest inquiries and support requests in a professional and timely manner.
- Assist with handling guest complaints, maintenance issues, and emergency situations.
- Track property performance and report operational issues to Account Managers.
- Help maintain listing accuracy across Airbnb, VRBO, Booking.com, and other platforms.
- Support property onboarding, inventory checks, and quality control inspections.
- Maintain records, reports, and operational documentation.
- Ensure company service standards and response-time targets are met.
QualificationsRequired
- 1+ year experience in Customer Service, Property Management, Hospitality, Operations, Account Management, or a related field.
- Strong communication skills in English (written and verbal).
- Excellent problem-solving and organizational skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficient with Google Workspace, Microsoft Office, and online software platforms.
- Strong attention to detail and follow-through.
Preferred
- Experience in Airbnb, vacation rental, hotel, property management, or hospitality operations.
- Experience using platforms such as Airbnb, VRBO, Booking.com, Hospitable, Guesty, Hostaway, or similar software.
- Mandarin or other language skills are considered an asset.
- Experience coordinating vendors, maintenance, or customer support teams.
What We Offer
- Competitive salary based on experience.
- Career growth opportunities within a rapidly expanding company.
- Training in short-term rental operations and hospitality management.
- Supportive and collaborative team environment.
- Opportunity to work with properties across Canada and the United States.
Compensation
- Full-Time Position
- Salary: $42,000 - $48,000 per year (based on experience)
- Performance bonus opportunities available
Pay: $3,500.00-$4,000.00 per month
Benefits:
- Casual dress
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
