Bistagne IT is a professional technology solutions and IT services company headquartered in Quebec City, Quebec. We specialize in delivering IT support, infrastructure management, and client-focused services that empower organizations to achieve efficiency, compliance, and digital transformation. Our mission is to combine professionalism, innovation, and reliability to ensure seamless IT operations and sustainable business outcomes.
Position Overview
We are seeking an IT Support Specialist to provide technical assistance, troubleshoot issues, and ensure smooth IT operations across hardware, software, and network systems. This role requires a proactive professional with strong problem-solving skills, technical expertise, and the ability to collaborate with cross-functional teams. The IT Support Specialist will play a key role in maintaining Bistagne IT’s reputation for excellence in IT services.
Key Responsibilities
- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve IT problems efficiently.
- Install and configure systems including operating systems and applications.
- Maintain documentation for processes, troubleshooting steps, and solutions.
- Ensure compliance with company policies and Canadian IT regulations.
- Collaborate with teams to deliver secure and scalable IT services.
- Support audits and IT-related assessments.
- Assist in training staff on IT systems and best practices.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support.
- Strong knowledge of IT systems, software, and troubleshooting practices.
- Excellent communication skills, organizational, and problem-solving abilities.
- Proficiency in MS Office Suite, IT tools, and ticketing systems.
- Certifications such as CompTIA, Microsoft, or Cisco are an advantage.
What We Offer
- Competitive salary and benefits package.
- Opportunity to grow within a dynamic Canada-based IT company.
- Professional development and career advancement opportunities.
- A collaborative and innovation-driven work environment.
How to Apply
Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in IT support and achievements in delivering successful IT solutions.
Pay: Up to $280,000.00 per year
Work Location: In person
