Scheduling Assistant/ Scheduler
for coordinating all shift schedules and filling any vacant shift to ensure all staff will take Under the general supervision of Services Manager, the Scheduling Assistant is responsible shifts in all programs based on required standards.
* Note: Please pay attention to the work hours and workdays of this position before applying
Education & Experience
- Education/training in a health or related business field and a minimum of one year of experience in a customer service field. Experience in providing customer service in a health/home care setting, or other long-term care/retirement facility or comparable health care service is a strong asset.
- Proficiency with computers and general office software (MS Office Suite), as well as demonstrated ability to learn and use scheduling software tools.
- Must possess above average interpersonal skills as it pertains to community support care, as well as customer service and organizational skills.
- Experience handling support worker and person serve concerns and a strong desire to provide the highest quality of service is extremely important. Must be self-motivated.
- Must be able to work under time pressures and manage multiple demands simultaneously.
- Excellent telephone etiquette and communication skills are necessary.
- Previous experience in a scheduling staff such as updating their timesheets, creating schedules, and using scheduling software is an asset.
Requirements
Skills
- Must be fluent in both verbal and written English.
- Perfect communication skills.
- Working knowledge of creating and managing schedules
- Ability to work effectively as part of a team.
Roles and Responsibilities
- Schedules shifts and hours by matching support workers qualifications and availability to clients' needs.
- Scheduling and maintaining support workers based on the needs of all new and current clients.
- Remains in constant contact with the support worker for the purpose of maintaining both regular and on-call availability of Support workers schedules, as well as keeping a pulse on staffs concerns and issues.
- Responsibility of filling or covering the shifts of staff’s time- off request, including last minute called in sick.
- Responsible in monitoring the staff’s (regular, part-time, or casual) working hours based on the BCGEU Social Services Collective Agreement., as well as keeping a pulse on staffs concerns and issues.
- Participates in on-call rotation as required.
- Work with Case Managers and management team to assist in resolution of service issues and vacant shifts.
- Provides any required reports or consultations on staff matching with programs to the management team.
- Fulfills other tasks relevant to the job description that is not listed above but assigned by Services Manager. Remains in constant contact with the support workers for the purpose of maintaining both regular and on-call availability of Support workers schedules,
Job Type
In-person
Job Type: Full-time, Contract-base
Contract length: Initial contract is 12 months, with possibility of renewal on an annual basis (long-term position) based on performance and company needs
Pay Grade
Salary: $27.00 per hour
Probation
Three months. It can be extended for another three months if deemed to be insufficient to make a decision.
Schedule and work hours
- Monday to Friday: 7AM-3PM
- Total 40h/week
* Note: Please make sure about your availability before applying for this position
Benefits
- Dental care
- Extended health care
- Life insurance
- Vision care
- RRSP, LTD
Note: Benefits will be provided upon successful completion of probation or after 3 months from the start in case of extension of probationary period.
Work Location
Head office at #313 - 8495 Ontario Street, Vancouver, BC V5X 3E8
Expected Start Date
As soon as possible
THIS IS A NON-UNION POSITION
Reference # 2024-11-15
Job Types: Full-time, Fixed term contract
Pay: $27.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Vancouver, BC V5X 3E8: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you currently leave in greater Vancouver?
- Have experience in scheduling in the social services sector?
- What is your status in Canada (Citizen, PR, Work permit) ? if work permit, what type of work permit is that (PGWP, open work permit, etc.) and when is the permit expires?
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- scheduling in Canada: 1 year (required)
Language:
- fluent English (both written and verbal) (required)
Location:
- Vancouver, BC V5X 3E8 (preferred)
Work Location: Hybrid remote in Vancouver, BC V5X 3E8
