The Mind-Body (MB) Program Supervisor is responsible for the overall leadership, staffing, and operations of all Mind-Body programming within the Fitness & Lifestyle Centre. This role ensures programs are delivered professionally, effectively, and in alignment with Club standards. The Supervisor is accountable for implementing departmental policies and upholding the Club’s Code of Conduct, mission, vision, and values.
Key Accountabilities
1. Partner with the Fitness Manager to establish the strategic direction, goals, and operational plans for Mind-Body programming
2. Oversee the execution and day-to-day operations of MB programs, classes, and events, ensuring a cohesive approach alongside the Cardio-Strength Mix Program Supervisor
3. Develop and introduce new programs, workshops, and events based on member needs, industry trends, and program evaluation
4. Collaborate with the Fitness Program Supervisor on studio scheduling, booking, and utilization
5. Build and maintain relationships with internal departments and external partners to support program initiatives
6. Recruit, train, schedule, lead, and evaluate instructors
7. Provide emergency class coverage when appropriate to minimize cancellations
8. Ensure all instructor payroll, hiring, evaluation, and termination documentation is accurate and submitted on time
9. Support ongoing instructor development through education opportunities and incentives in collaboration with the Fitness Manager
10. Maintain clear, consistent communication with all instructors
11. Assist in setting, monitoring, and achieving budget goals
12. Coordinate equipment purchasing, inventory, and maintenance for MB programming
13. Oversee accurate and timely program billing and credits; respond to member billing inquiries
14. Plan and schedule seasonal programming and studio use and contribute to Club communications
15. Contribute to quarterly reports, including program performance, trends, and participation metrics
16. Respond promptly to member and staff feedback, resolving concerns related to programs and services
17. Attend staff meetings and provide relevant updates and reports
18. Support the Fitness leadership team in executing the department’s strategic plan and promoting programs through various communication channels
19. Maintain a high standard of personal fitness to effectively promote and deliver programming, including substituting classes as needed
20. Participate in ongoing professional development to stay current with industry standards and best practices
Knowledge & Skills Required
1. Excellent customer service and communication skills (verbal and written)
2. Administrative and budget control
3. Takes initiative and ownership of the task
4. Solutions oriented and proactive in nature
5. Team player and strong individual contributor
6. Strong time management and deadline oriented
7. Long term vision and planning
Qualifications
1. Bachelor’s degree in Kinesiology or related field
2. Current CPR and First Aid certifications
3. 5-10 years related experience
4. Additional certifications and associations in the industry are an asset e.g. certification through CSEP/CPT, AFLCA, Can-Fit-Pro, etc.
The above statements are intended to describe the general nature and level of work to be performed by the associate in this job. They are not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. They are intended to be accurate reflections of those principal job elements for defining expected performance and making fair pay decisions about the job. This job supersedes all prior job descriptions for this position.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
Education:
- Bachelor's Degree (preferred)
Work Location: In person
