Are you a people person who enjoys helping customers, solving problems, and keeping busy in a fast-paced environment? First Call Heating & Air Conditioning is looking for a full-time Customer Service Representative to join our growing team.
As the first point of contact for many of our customers, you will play a key role in creating an exceptional customer experience while supporting our service and installation teams.
What You'll Do
- Answer incoming customer calls professionally and efficiently
- Make outbound calls for scheduling, follow-ups, membership renewals, and customer service initiatives
- Schedule service appointments and coordinate technician dispatching
- Listen to customer concerns and help identify the best solutions
- Communicate clearly with customers, technicians, and office staff
- Maintain accurate customer records and notes
- Assist with administrative tasks as required
What We're Looking For
- Excellent verbal and written communication skills
- Strong critical thinking and problem-solving abilities
- Ability to remain calm and professional in challenging situations
- Exceptional organizational and multitasking skills
- Positive attitude and strong customer-service mindset
- Ability to work independently while contributing to a team environment
- Experience in customer service, call center, dispatching, or administrative roles is considered an asset
- Experience with ServiceTitan is an asset but not required
Why Join First Call?
- Competitive compensation
- Comprehensive benefits package
- RRSP matching program
- Earned Day Off program
- Supportive and team-oriented work environment
- Opportunities for growth and advancement
- Work with a respected local company that has proudly served the Sherwood Park and Edmonton area for over 20 years
If you enjoy helping people, thinking on your feet, and being part of a team that values exceptional customer service, we'd love to hear from you.
Apply today and become part of the First Call family.
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Wellness program
Experience:
- Administrative: 1 year (required)
