Our Mission:
Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!
Purpose:
Drive retail and specialty pharmacy growth across Ontario, with a primary focus on the Ottawa region and surrounding area. Reporting to the Senior Director, Specialty Pharmacy & Partnerships, the Business Development Manager, Integrated Pharmacy will play a key role in expanding physician, clinic, hospital, and community-based partnerships while supporting an integrated pharmacy model that connects retail pharmacy, specialty pharmacy, patient access, reimbursement support, and clinical services.
The role is responsible for growing existing accounts, identifying new referral opportunities, strengthening relationships with healthcare providers, and positioning the organization as a complete pharmacy partner for patients, prescribers, and care teams. This includes supporting growth across specialty therapeutic areas while also increasing retail pharmacy utilization, chronic medication capture, patient retention, and broader pharmacy service adoption.
Job Title: Business Business Development Manager, Integrated Pharmacy
Location: Royal Drugs, Ontario – Ottawa Region and Surrounding Area
No. of Positions: 1
ATR: #5126
Salary: $82,248 - $90,000 per year
Type: Full-Time, Permanent
This job posting is for an existing vacancy
Job Responsibilities:
- Manage and grow existing physician, clinic, hospital, and community-based accounts, with a focus on both retail pharmacy and specialty pharmacy opportunities.
- Prospect and develop new business across the Ottawa region and surrounding area, including primary care, specialist practices, hospitals, clinics, long-term care partners, community care organizations, and other healthcare referral sources.
- Position the organization as an integrated pharmacy partner that can support the full patient medication journey, including retail prescriptions, chronic maintenance medications, specialty biologics, reimbursement support, patient access services, clinical coordination, and infusion or injection services where applicable.
- Identify and pursue growth opportunities in key specialty areas such as Ophthalmology, Rheumatology, Neurology, Dermatology, Cardiology, Gastroenterology, Infectious Disease, and other high-value therapeutic areas.
- Build partnerships that create cross-referral opportunities between retail pharmacy and specialty pharmacy services, ensuring patients receive coordinated support across their medication needs.
- Work closely with pharmacy managers, retail pharmacy teams, specialty teams, reimbursement teams, operations, finance, marketing, and other internal stakeholders to support new business opportunities and service growth.
- Develop and execute a territory management plan for Ontario, with a primary focus on Ottawa and surrounding area, to meet and exceed growth targets for both retail and specialty pharmacy.
- Secure and retain business through professional, consultative sales activities directed at decision-makers and decision influencers, including physicians, clinic administrators, hospital stakeholders, and community partners.
- Support the development of proposals, partnership opportunities, account plans, and business cases in collaboration with internal stakeholders.
- Identify opportunities to improve clinic and prescriber workflows, reduce administrative burden, and increase the ease of working with the organization.
- Promote service offerings that improve patient access, medication adherence, speed-to-therapy, and continuity of care.
- Develop strong and trusted relationships with new and existing customers at the executive, operational, clinical, pharmacy, and clinic levels.
- Stay current on market trends, competitor activity, referral patterns, payer dynamics, retail pharmacy opportunities, specialty drug developments, and local healthcare needs.
- Provide regular reports on sales activities, account progress, pipeline development, market insights, and business development opportunities.
- Use CRM tools to track activity, manage prospects, support account planning, and optimize follow-up.
- Collaborate with internal teams to ensure operational readiness, resource alignment, and service consistency for new and expanded accounts.
- Ensure internal processes, quality standards, and standard operating procedures are aligned with an optimal customer and patient experience.
- Understand and integrate legislative, regulatory, privacy, reimbursement, and professional practice requirements applicable to retail and specialty pharmacy.
- Demonstrate customer service excellence, professionalism, urgency, and accountability in all internal and external interactions.
- Act as a liaison between pharmacy teams, specialty teams, clinic partners, prescribers, and other stakeholders to ensure strong execution and customer satisfaction.
Qualifications:
- University or college degree preferred.
- Minimum of five years’ demonstrated sales, business development, account management, or healthcare relationship management experience.
- Experience in retail pharmacy, specialty pharmacy, healthcare services, pharmaceutical sales, medical supplies, clinic partnerships, or related healthcare sectors is preferred.
- Demonstrated experience developing new business, managing key accounts, and building strong relationships with healthcare professionals and decision-makers.
- Experience working with physicians, clinics, hospitals, pharmacies, community healthcare providers, or patient support services is an asset.
- Knowledge of retail pharmacy operations, specialty pharmacy services, reimbursement processes, patient access programs, biologics, chronic disease management, or pharmacy workflow is considered an asset.
- Experience in therapeutic areas such as Ophthalmology, Neurology, Immunology, Rheumatology, Dermatology, Cardiology, Gastroenterology, Infectious Disease, or Oncology is preferred.
- Strong understanding of the Ontario healthcare environment and the Ottawa region healthcare landscape is an asset.
- Travel required across Ontario, with a primary focus on the Ottawa region and surrounding area.
- Valid driver’s license required.
SKILLS:
- Strong ability to prospect new business, grow existing accounts, and identify opportunities across both retail and specialty pharmacy.
- Ability to position an integrated pharmacy value proposition to physicians, clinics, hospitals, community partners, and internal stakeholders.
- Strong consultative selling skills with the ability to understand customer needs and translate them into practical pharmacy service solutions.
- Demonstrates a positive and professional attitude, with strong interpersonal and relationship-building skills.
- Strong business acumen, analytical thinking, and financial awareness.
- Excellent communication skills, including the ability to engage effectively with internal and external stakeholders.
- Ability to build credibility quickly with healthcare professionals, clinic teams, pharmacy teams, and operational leaders.
- Strong organizational skills with the ability to manage a territory, prioritize workload, and follow through on commitments.
- Ability to champion efficient and effective workflow processes that improve the customer and patient experience.
- Excellent problem-solving skills and ability to work collaboratively across teams.
- Commitment to high professional and ethical standards.
- Comfortable working in a fast-paced, growth-oriented healthcare environment.
- Experience working with Salesforce or another CRM system is an asset.
- Proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
- Holds a valid driver’s license.
Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.
Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.
AI will be used in the recruitment process.
