We are an independent olive oil and balsamic retail business with three locations across the Greater Ottawa Region.
Our mission is simple: we bring the Aurelius WOW experience to every customer, making their interaction with us the best part of their day.
We’re a small but growing business. That means we work hard, take pride in the details, and expect everyone on the team to show up as their best. At the same time, we’re rooted in community—supporting local businesses, donating where we can, and always aiming to strengthen Ottawa through our work.
Who You Are
You’re an experienced retail or hospitality professional (3–5+ years) who knows how to lead a team and deliver outstanding customer experiences. You’re not just here to “supervise shifts”—you’re here to take ownership of results in your location, help raise standards, and make sure your team consistently delivers WOW service, strong sales, and smooth operations.
You’ll have real ownership over results and the day-to-day leadership of your store, while also being part of a wider team that works together across all Aurelius locations.”
What Makes This Role Special
This isn’t a corporate grocery store management job. You’ll be trusted with responsibility for customer experience, team performance, and operational standards, all within a small, independent business where collaboration and high standards matter.
Compensation includes a competitive hourly rate plus 1% incentive on net store sales, so your efforts directly impact your earnings.
Core Accountabilities & Responsibilities
1. Customer Experience
- Lead and model the Aurelius WOW Standard—every customer should feel welcomed, cared for, and valued.
- Handle escalated issues personally, turning problems into opportunities to build loyalty.
- Ensure the store atmosphere, displays, and sampling stations are always inviting, clean, and aligned with brand standards.
2. Team Goals & Growth (Revenue)
- Train and coach staff on service, sales approaches, and product knowledge.
- Track and use sales metrics (AOV, UPT, bounce-back cards, referral program results) to identify opportunities for improvement.
- Build and manage weekly schedules that balance labour efficiency with peak service needs.
- Provide timely performance feedback and ensure the team is consistently improving.
3. Systems & Processes
- Ensure policies (returns, exchanges, discounts, referral rewards) are followed consistently and correctly.
- Oversee completion of daily, weekly, and monthly operational tasks (opening/closing, inventory, cash handling, cleanliness, fusti maintenance).
- Monitor and document performance metrics, incidents, and operational checklists. Provide leadership with accurate, on-time reporting.
Requirements
- 3–5+ years of retail or hospitality leadership experience.
- Strong customer service background with proven success in complaint resolution.
- Proficiency with retail technology (POS, Shopify, Google Sheets, inventory management apps).
- Ability to train, coach, and motivate a team.
- Reliable, punctual, and committed to independent retail values.
- Comfortable lifting up to 50 lbs and being on your feet for most of the day.
Perks
- Full-time position with stable hours.
- Competitive pay + 1% incentive on store sales.
- Group health care benefits.
- 20% employee discount.
- Opportunity to work in a community-focused, independent business where your role has direct impact.
- Growth potential as Aurelius expands.
How to Apply
We don’t accept applications without a cover letter. Please submit your CV and a short cover letter telling us:
- Why you want to work with us.
- What excites you about leading a small independent retail team.
Lexx White Assistant General Manager – Aurelius Fine Oils & Balsamic
Job Types: Full-time, Permanent
Pay: $25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- Do you have at least 3 years of experience in a retail or hospitality leadership role (store manager, assistant manager, or equivalent)? (Yes/No)
- Have you been directly responsible for handling and resolving customer complaints or service issues in a retail or hospitality setting? (Yes/No)
- Retail Technology Competence – Which of the following have you used regularly in a retail environment? (Select all that apply):
-POS systems (please specify)
-Shopify
-Google Sheets or Excel
-Inventory management apps
-None of the above
Language:
Work Location: In person
