This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Ramp Service Manager, YWG
Reporting to the General Manager, the Ramp Service Manager will work closely with our ground handler, WestJet’s Hub Control Centre and other internal/external stakeholders to ensure our operational performance metrics are met. There is a strong emphasis on safety, operational excellence, baggage operations, guest experience and employee engagement.
Key Deliverables Include:
- Daily management of ramp operations, including aircraft movement and loading, baggage movement, towing, and cargo operations
- Provide effective leadership of all below the wing activities to maximize safety, service, and operational performance
- Monitor aircraft movements to identify potential issues and proactively develop solutions balancing guests needs with our ground service partner’s staffing, equipment, ground time etc. to mitigate the impacts of off-schedule operations on our guests and our KPI's
- Management of all below the wing IROP activities with the Hub Control Centre operations teams to provide guidance and direction to the ground service partner to execute plans under consideration
- Responsible to ensure direction is provided as needed with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays
- Lead/participate in staff briefings with Airport's team at the start of every shift, outlining any challenges and opportunities
- Responsible for ensuring planning with all operational stakeholders on ramp operations
- Management of incident investigations and ensure that detailed Incident Hazard Reporting and all reporting requirements are completed in accordance with WestJet and Airports procedures
- Communicate operational performance feedback to the Ground Handler's management team and provide recommendations to facilitate effective solutions
- Management of tactical planning for improving SPOT and MBR Metrics during shift and for proactive/future planning purposes
- Monitor, review, and report daily on key performance indicators (KPI's)
- Management of oversight for operations of ground service partner and ground service equipment allocation in conjunction with service partner allocator
- Ensures team compliance to WestJet, Transport Canada, and all other regulatory bodies’ safety and security management standards and responds accordingly to safety action items
- Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, and equipment needs, available ground time, etc.
- Responsible for completing safety audits and direction of quality control measures
- Responsible to monitor Airport Authority equipment, including testing and reporting, to ensure quality that would otherwise bring cost to WestJet or impact guest experience
- Complete a daily shift summary report
- Provide and fulfill such other duties and other responsibilities that may be required by WestJet from time to time
Experience and Qualifications:
- 3-5 years airline operations experience required
- Ramp operations experience required
- 3+ years leadership experience required
- Must be able to obtain a Restricted Area Identity Card (RAIC)
- Current RAIC holder considered a strong asset
- Must hold a valid drivers license and be able to obtain a YWG Airside Vehicle Operator Permit (AVOP).
- Current YWG AVOP considered a strong asset
- Experience in a hub airport considered an asset
- Exceptional personal OTP and performance
- Outstanding people and communication skills, ability to mentor and motivate
- Proven track record in leading by example
- Proven history of effecting change through positive influence
- Ability to work a rotating schedule 24/7/365 and travel for business meetings/training
- Proficient in PC based applications, MS Office Suite including Power BI
- Position change policy applies as prior granted vacation requests will be subject to availability
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
