Business Development & Territory Manager (BDTM)
Reports to: Hendra Oey
Job Type: Full-time
Compensation: $50,000 - $60,000 base + Uncapped Commission
Start Date: ASAP
Location: Office located at 1050 McNicoll Dr., Scarborough, ON M1W 2L8
Territory: North York, Vaughan, King City, Bradford, Barrie
About JAN-PRO
JAN-PRO is Canada's largest and most trusted commercial cleaning and disinfection service provider. We operate through a franchise-based business model, providing individuals the opportunity to own and grow their own commercial cleaning business. Our success is built on the dedication of our Certified Business Owners (CBOs) and our talented support team, all of whom share an unwavering commitment to delivering exceptional service to our customers.
At JAN-PRO, we foster a dynamic and collaborative work environment where innovation, growth, and customer satisfaction are at the forefront of everything we do. We are committed to investing in our people through ongoing training, professional development, and opportunities for career advancement.
POSITION OVERVIEW:
We are seeking an organized, customer-focused, and results-driven Business Development & Territory Manager (BDTM) to join our growing team.
This hybrid role combines operational account management with business development responsibilities, with approximately 70% of the role focused on operations and customer support and 30% focused on sales and growth activities.
The successful candidate will serve as the first point of contact for customers and Certified Business Owners within their territory, ensuring service excellence, resolving quality concerns, conducting inspections, coordinating account changes, and supporting the onboarding of new customers. In addition, the BDTM will identify opportunities to grow existing accounts and contribute to new business development efforts.
This position is ideal for someone who enjoys building relationships, solving problems, and driving customer satisfaction while contributing to the growth of the business.
BENEFITS:
- Uncapped Commission Plan
- Vehicle Allowance: $675 monthly
- Benefits: Health benefits upon successful completion of probationary period (90 days).
- Paid Time Off: Achieve a healthy work-life balance with paid time-off to relax, recharge, and pursue personal interests.
- RRSP: Company administered RRSP Plan upon successful completion of probationary period (90 days).
- Devices: Company laptop provided. Cell phone allowance of $50/month to use your personal device.
- Tuition Reimbursement: Invest in your education and professional growth with our tuition reimbursement program.
- Hybrid Work Environment
- Ongoing Training and Professional Development
- Company Events
KEY RESPONSIBILITIES:
- Conduct scheduled and on-demand customer site inspections, ensuring service quality and JAN-PRO standards are consistently met
- Serve as the main point of contact for customers and Certified Business Owners (CBOs), resolving concerns, assisting with service inquiries, and maintaining strong relationships
- Complete new account walkthroughs and oversee account changes, including service adjustments, special services, and account onboarding
- Support business growth by identifying sales opportunities, preparing proposals, and assisting in securing new accounts
- Oversee the training of new Certified Business Owners (CBOs) and support first cleans with new CBOs
- Provides regular updates and information relating to daily activities and account sales to the Regional Director
WHO YOU ARE:
You are a relationship-driven professional who enjoys working directly with customers, solving problems, and delivering exceptional service. You are highly organized, accountable, and comfortable balancing operational responsibilities with business development activities. You thrive in a fast-paced environment, communicate effectively with a variety of stakeholders, and take pride in helping customers and franchisees succeed.
MUST HAVE:
- Valid G Driver’s License and reliable vehicle
- Strong communication and relationship-building skills
- Excellent organizational and time-management abilities
- Ability to work independently while managing multiple priorities
- Strong problem-solving and conflict-resolution skills
- Proficiency with Microsoft Office and CRM systems
- Flexibility to work occasional evenings and weekends as required for training and first-clean support
PREFERRED:
- Experience in a service-based industry involving customer relationship management
- Previous operations, account management, or service delivery experience
- Experience in the commercial cleaning industry is considered an asset
- Previous B2B sales or business development experience
- Experience conducting inspections, audits, or quality assurance reviews
- Post-secondary education in Business, Management, or a related field is considered an asset
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- RRSP match
Licence/Certification:
- Class G Licence (required)
Work Location: Hybrid remote in Scarborough, ON M1W 2L8
