Title
Houseman
Reports To
Games Manager
Summary
The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.
Core Competencies
-
Customer Service
-
Team Work
-
Communication
-
Interpersonal Awareness
Job Duties
-
Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
-
Answer Phones.
-
Open and close games as required.
-
Deal with guests’ inquiries and problems.
-
Run the Board.
-
Organize and deal with the Dealers
-
Maintain Paper work.
-
Bad Beat
-
Cashier
-
Tracking table opening and closing.
-
Scheduling.
-
Work as a Cashier.
-
Complete all money transactions.
-
Balance float.
Requirements
-
At least 18 years of age.
-
Able to maintain a security clearance.
-
Available to work evenings and weekends.
-
Work in a fast-paced environment
-
Poker dealing experience
-
Previous supervisory experience is an asset
-
Strong employee relation skills and abilities
-
Able to meet tight deadlines while maintaining organization and detail
-
Highly motivated and team orientated
-
Possess a highly developed attention to detail
Work Conditions
-
Stands during the entire shift.
-
Reaches, bends, squats and lifts
-
Cleaning work area and areas after late night food is served
-
Work with little to no supervision
