Quality Control Supervisor
Vancouver, BC
COMPANY OVERVIEW
Wesgroup started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 4.4 million square feet of commercial and multi-family real estate and has built almost 10,000 homes in communities across BC. With the active projects in our development pipeline, the portfolio is forecasted to grow to 6.7 million square feet by the end of 2031.
Our operations are vertically integrated, encompassing land acquisition, development, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.
PROFILE SUMMARY
Wesgroup is seeking a hands-on, quality-focused Quality Control Supervisor to join our Customer Care team in a one-year fixed-term position. In this role, you will lead quality control activities across assigned residential projects, ensuring homes, common areas, and amenity spaces are completed to Wesgroup quality standards and delivered on schedule.
Working closely with Construction, Customer Care, trades, homeowners, and internal partners, you will oversee inspections, deficiency management, homeowner orientation readiness, project completion activities, and team performance while supporting an exceptional customer experience throughout the possession process.
KEY ACCOUNTABILITIES
- Lead quality control activities on assigned residential projects, ensuring homes, common areas, and amenity spaces meet established quality standards and completion targets.
- Coordinate inspections, deficiency identification, corrective action plans, and project finishing activities to support homeowner orientations, occupancy milestones, and project turnover.
- Manage issue resolution by documenting deficiencies, assessing impacts to schedule and budget, recommending solutions, and coordinating with construction teams, trades, consultants, and internal stakeholders.
- Maintain and update project finishing schedules, track homeowner orientation appointments and completion dates, and provide timely reporting, forecasts, and status updates to leadership and cross-functional partners.
- Provide day-to-day supervision, direction, and coaching to Customer Care team members assigned to the project, supporting performance, development, resource planning, and operational priorities.
- Support project closeout, post-project reviews, lessons learned discussions, warranty preparedness, access coordination, amenity readiness, and other continuous improvement initiatives.
- Monitor spending related to quality control activities and work with Construction teams and trade partners to support quality expectations, trade accountability, and timely completion of deficiencies and outstanding items.
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- High School Diploma/GED required; a college, trade, or technical diploma in construction or a related trade is preferred.
- Minimum 5 years of experience in residential construction, quality control, warranty service, customer care, project coordination, or a related field.
- Experience with New Home Warranty, construction coordination, trade work, or working with a developer in development, construction, sales, customer care, service, or warranty is considered an asset.
- Proven people leadership experience, including coaching, prioritizing work, allocating resources, and supporting performance and development.
- Strong knowledge of residential construction methods, building systems, finishing practices, quality standards, and BC New Home Warranty requirements.
- Strong scheduling, planning, reporting, documentation, spreadsheet, Microsoft Office, and project tracking skills, including tools such as Autodesk.
- Strong written and verbal communication skills with the ability to build relationships, manage stakeholders, resolve conflict, and support a positive homeowner experience.
- Comfortable working on active construction sites where PPE is required, with the ability to walk, stand, use stairs, kneel, reach, carry items, work in various positions, and lift up to 40 lbs.
EXPECTED COMPENSATION
- Annual Base Salary: The expected salary range for this role is $78,000 - $88,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
- Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success.
WHAT WE OFFER
- An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
- A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged.
- A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
- To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass.
- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities.
HOW TO APPLY
If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit Wesgroup Careers and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.
