Job Overview
We are seeking a dedicated and detail-oriented Technical Support Coordinator to join our IT support team. This role involves providing comprehensive technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of computer systems across various operating environments. The ideal candidate will possess strong communication skills, a solid understanding of network and system administration, and experience with a variety of operating systems and support tools. This position offers an opportunity to work in a dynamic environment supporting diverse technical needs within the organization.
Duties
- Provide technical support for desktop and laptop computers, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office.
- Troubleshoot hardware issues related to computer hardware, LAN, firewall, and peripherals.
- Assist users with network connectivity issues involving VPN, LAN, and firewall configurations.
- Manage and resolve support tickets using ServiceNow, Jira, BMC Remedy, or similar help desk tools.
- Support operating system updates, software installations, and system configurations across multiple platforms.
- Maintain documentation of technical procedures and solutions to facilitate knowledge sharing.
- Collaborate with IT teams to escalate complex issues and coordinate resolution efforts.
- Monitor system performance and security measures to prevent potential vulnerabilities.
- Communicate effectively with end-users to diagnose problems accurately and provide clear solutions.
- Assist in the setup and maintenance of computer hardware and network equipment.
Qualifications
- Proven experience in technical support or desktop support roles within an IT environment.
- Strong knowledge of operating systems including Windows, macOS, and Linux.
- Familiarity with computer networking concepts such as LAN, VPN, firewall configuration, and network troubleshooting.
- Experience using support management tools like ServiceNow, Jira, BMC Remedy for ticket tracking and documentation.
- Proficiency in troubleshooting software issues related to Microsoft Office suite and general application support.
- Understanding of computer hardware components and basic repair procedures.
- Knowledge of security practices including firewall management and system updates.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
This role is ideal for candidates passionate about IT support who thrive on solving complex problems while delivering exceptional customer service in a professional setting.
Pay: $18.00-$24.00 per hour
Work Location: In person
