Medical Office Assistant (MOA)Join One of Edmonton's Leading Physiotherapy Clinics
Do you love creating exceptional experiences for people?
Are you the kind of person who stays calm under pressure, enjoys staying busy, and takes pride in making every patient feel welcomed, cared for, and valued?
If you're looking for more than just another reception job, we'd love to meet you.
REP Physio is one of Edmonton's leading, locally owned physiotherapy clinics, with three modern locations in south Edmonton and a reputation for exceptional patient care. As we continue to grow, we're looking for an outstanding Medical Office Assistant to become an integral part of our team.
This isn't "just" a front desk position.
You'll often be the first person our patients meet and the last person they see before they leave. Your ability to make people feel welcomed, supported, and genuinely cared for plays a vital role in the experience our patients have at REP.
If you enjoy staying busy, thrive in a fast-paced environment, love multitasking, and want to be part of a positive, collaborative team, we'd love to hear from you.
Why REP Physio?
At REP, you'll be joining a team that:
- Values professionalism without the corporate feel
- Supports one another and works collaboratively
- Believes exceptional patient care starts the moment someone walks through the door
- Is committed to continuous learning and improvement
- Takes pride in creating a positive experience for every patient
We work hard, laugh often, celebrate each other's successes, and genuinely enjoy coming to work.
Responsibilities
- Greeting patients and creating a warm, welcoming experience
- Answering phones and responding to patient inquiries
- Scheduling appointments for multiple healthcare practitioners
- Managing cancellations, recalls, and waitlists
- Processing payments and direct billing
- Assisting with Motor Vehicle Accident (MVA) and Workers' Compensation Board (WCB) claims
- Managing patient records using Jane App (EMR)
- Coordinating with physiotherapists, massage therapists, psychologists, dietitians, and other team members
- Maintaining an organized, efficient, and professional front desk
- Anticipating needs and helping solve problems before they become problems
What We're Looking For
We're looking for someone who is:
- Friendly, professional, and personable
- Exceptionally organized with outstanding attention to detail
- Able to multitask efficiently in a fast-paced environment
- Calm under pressure and able to prioritize competing demands
- A strong communicator with exceptional customer service skills
- Dependable, proactive, and solutions-focused
- Comfortable learning new technology and administrative systems
- A true team player who enjoys helping others succeed
We're looking for someone who takes pride in their work, enjoys helping others, and wants to be part of a team that's committed to providing an exceptional patient experience every single day.
Preferred Experience
Experience with the following is considered a strong asset:
- Jane App or another electronic medical record (EMR) platform
- Telus Health eClaims and direct billing
- Motor Vehicle Accident (MVA) and Workers' Compensation Board (WCB) claims
- Scheduling multiple practitioners in a busy healthcare clinic
- Physiotherapy, medical, chiropractic, massage therapy, or other healthcare reception
Don't meet every qualification? We'd still encourage you to apply if you're motivated, eager to learn, and believe you'd be a great fit for our team.
What We Offer
- Competitive compensation
- Health Spending Account (for eligible employees)
- Ongoing training and mentorship
- Supportive leadership that values your contributions
- Opportunities for professional growth and advancement
- Modern, well-equipped clinics
- A positive, collaborative workplace where your contributions are genuinely valued
About REP Physio
REP stands for Rehabilitation. Empowerment. Performance.
Our multidisciplinary team includes physiotherapists, massage therapists, psychologists, dietitians, and other healthcare professionals who work together to provide exceptional patient care.
We're passionate about helping people move better, feel better, and live better. Just as importantly, we're committed to creating a workplace where people enjoy coming to work, support one another, and take pride in what they do.
We'd Love to Hear From You
If you're looking for a workplace where you'll be appreciated, challenged, and surrounded by a team that genuinely enjoys working together, we'd love to hear from you.
Apply through Indeed or send your resume directly to [email protected]
Pay: $17.02-$25.93 per hour
Benefits:
- Extended health care
- On-site parking
Work Location: In person
