Lotus Group is proud to partner with our client to identify a dynamic Account Coordinator to join their sales team. Our client is an industry leader in fast fueling and lubrication equipment, built on a strong foundation of professionalism, customer satisfaction, quality assurance, and collaborative teamwork.
We are seeking a proactive, resourceful, and dependable Account Coordinator who thrives in a fast-paced, high-performance environment. This role is ideal for someone who takes ownership of client relationships, enjoys wearing multiple hats, and thrives in a collaborative environment, readily stepping in to solve problems, support the team, and ensure customer satisfaction. Reporting directly to the Sales Manager, this individual will play a key role in supporting customers with their purchasing needs cross functionally, and maintaining strong, positive client relationships.
This is an exciting opportunity for someone who is naturally solutions-driven, highly organized, and eager to contribute by helping improve internal processes and supporting operational efficiencies. If you are someone who enjoys being the go-to person for customers, values teamwork, and wants to be part of a respected and growing organization, this role offers the perfect next step in your career.
Role responsibilities:
- Process customer inquiries and provide accurate product and pricing information.
- Prepare orders as they arrive via customer portals, email and phone.
- Prepare quotations as requested.
- Follow up on outstanding orders, backorders, and shipment confirmations to ensure customer satisfaction.
- Analyze customer orders, purchasing trends, and account activity to identify opportunities for improved service and sales growth.
- Utilize technology and digital tools to improve efficiency, accuracy, and responsiveness in day-to-day customer interactions.
- Work with Supply Chain on special orders to meet customer needs.
- Maintain accurate customer records, purchase histories, and communication notes within the ERP system.
- Contribute to continuous improvement initiatives by identifying workflow efficiencies and recommending process enhancements.
- Assist other team members as needed in taking care of the customer needs.
Role Requirements:
- Proficient in Microsoft Office Suite with strong overall computer and technology skills; experience using Sage 300 and M Files is considered a strong asset.
- Excellent customer service, communication, and interpersonal skills with the ability to build and maintain strong, lasting client relationships.
- Strong analytical thinking with the ability to troubleshoot issues and provide practical solutions.
- Reliable, punctual, and committed to maintaining high standards of performance.
- Experience working in an industrial, distribution, or supply chain environment is considered an asset.
- Strong attention to detail with a high level of accuracy in order processing and data entry.
- Ability to work effectively under pressure while managing multiple priorities and deadlines.
- Self Starter with a strong work ethic and interest in team collaboration.
- High school diploma or equivalent.
Compensation:
A competitive compensation and benefits plan to accompany the successful applicant.
We thank all interested applicants. Please note that only those applicants who meet the qualifications and requirements will be contacted.
Lotus Group provides Elevated Search, Recruitment and Human Resource services across Canada. With established client and talent networks spanning coast to coast, we know that employees are the power that fuel excellent organizations. Lotus group is dedicated to being Canada's most trusted provider of Elevated People Solutions.
For more information, visit www.lotus-group.ca.
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Benefits:
- Dental care
- On-site parking
- RRSP match
Work Location: In person
