Job Summary
We are seeking a detail-oriented and friendly Dental Recall Coordinator lead to join our dental practice. The ideal candidate will be responsible for managing the front desk operations, ensuring a smooth and welcoming experience for our patients.
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Flexible Schedule
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Key Responsibilities
- Welcome and assist patients upon arrival, creating a warm and positive first impression
- Optimize the daily appointment schedule to ensure full utilization with minimal gaps
- Manage and maintain the patient recall and reactivation system.
- Contact patients due for hygiene appointments, examinations, and outstanding treatment.
- Schedule, confirm, and coordinate patient appointments.
- Handle a high volume of inbound and outbound calls professionally and efficiently.
- Follow up on missed appointments and overdue recall patients.
- Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
- Update and maintain accurate patient records within the practice management software.
- Assist with treatment plan follow-ups and patient communication.
- Work closely with the clinical and administrative teams to optimize scheduling and patient flow.
- Provide exceptional customer service and build positive patient relationships.
- Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
What We Offer:
- A supportive and positive work environment with a friendly team that feels like family.
- Opportunities for professional growth and career development within the practice.
- Competitive compensation package and benefits.
If you are passionate about providing excellent patient care and have the necessary skills to thrive in a dental office environment, we encourage you to apply for this rewarding opportunity as a Dental Receptionist.
Job Types: Full-time, Part-time
Pay: $18.00-$25.00 per hour
Benefits:
Ability to commute/relocate:
- Etobicoke, ON M9V 0A1: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer acquisition: 1 year (required)
Work Location: Hybrid remote in Etobicoke, ON M9V 0A1
